Security Operations Manager

DSI Security Services•Huntsville, AL

About The Position

DSI Security Services is seeking an experienced and motivated Security Operations Manager to support operations in North Alabama. This leadership role oversees day-to-day security operations across multiple client locations, with responsibility for service quality, customer satisfaction, employee engagement, and operational efficiency. The manager serves as the primary liaison for assigned client accounts and leads security personnel while supporting staffing, compliance, training, and operational activities.

Requirements

High school diploma or equivalent required.
At least two years of supervisory or management experience required.
Previous contract security, military, law enforcement, or related leadership experience required.
Strong leadership, organizational, and problem-solving skills.
Effective written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Proficiency with basic to intermediate computer systems and reporting tools.
Reliable transportation and communication required.
Must successfully pass required background and drug screenings.
Must be customer-service driven and maintain a professional appearance and demeanor.

Nice To Haves

College coursework or a degree preferred.
Valid driver’s license with a clean driving record preferred.

Responsibilities

Serve as the primary liaison between DSI and assigned client accounts, ensuring high-quality security services and client satisfaction.
Oversee daily security operations across assigned locations, including staffing, scheduling, payroll oversight, compliance, and post coverage.
Lead, coach, and support Security Officers, Shift Supervisors, and Site Supervisors, supporting operational success and professional development.
Assist with recruiting, interviewing, onboarding, and retention initiatives to maintain appropriate staffing levels.
Conduct site visits, inspections, and performance evaluations to ensure compliance with client expectations and company standards.
Respond promptly and professionally to operational issues, incidents, emergencies, and client concerns.
Maintain accurate documentation, reports, and communications related to scheduling, personnel actions, incidents, and operational activities.
Promote a culture of safety, accountability, professionalism, and customer service excellence.
Ensure assigned personnel are properly trained and compliant with company policies and post instructions.
Build strong working relationships with clients, employees, and branch leadership.