Security Operations Manager

Allied Universal • Boise, ID

2d

About The Position

Allied Universal is hiring an Operations Manager to lead the delivery of security services across assigned client sites. The manager oversees frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance, and serves as a support and escalation point for employees and clients. The role focuses on high-quality service, workforce stability, contractual staffing levels, and strong client relationships.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company or personal vehicle for business purposes.
• Any required state or local security licensing, which may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in protective services.
• Experience successfully building and developing teams.
• Leadership skills that promote teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and willingness to participate in local community, client, and industry events, with a commitment to safety and trust.
• Basic understanding of financial principles, budgeting, and financial reporting, and ability to interpret simple financial data for decision-making.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Familiarity with security systems, including CCTV, access control, and badge administration.
• Graduation from a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer training.

Responsibilities

• Manage selection and placement of security professionals and first-line supervisors; develop career and performance improvement plans; evaluate low-performing employees for replacement, upgrade, or transfer.
• Make job offers and transfers in accordance with company procedures and contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create and maintain post schedules in WinTeam to ensure adequate coverage; staff positions according to contract requirements, manage overtime, and maintain a qualified pool of flex personnel.
• Stay in contact with Security Professionals to support effective utilization, training, and readiness for placement; review the weekly No Hours Report and address employees with no hours according to company policy.
• Receive timesheets, update schedules, run weekly payroll, maintain accurate records, resolve payroll discrepancies, and communicate status to affected employees.
• Follow timekeeping, meal- and rest-period policies; document required acknowledgements and audit timekeeping records weekly.
• Process final paychecks, anniversary bonuses, and other pay-related matters; represent the company in unemployment and workers’ compensation proceedings, union meetings where applicable, state agency activities, depositions, and related matters.
• Conduct and document counseling and disciplinary sessions, initiate and carry out termination procedures, and complete required follow-up documentation.
• Support employee morale and retention through proactive communication and timely issue resolution, applying hiring and employee-relations procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff when appropriate.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED