Security Operations Manager

Nation Security•Orlando, FL

20h•$60,000 - $65,000

About The Position

Nation Security is seeking a skilled and committed Security Operations Manager in the Orlando area to oversee and lead security teams across multiple client sites. This leadership role is responsible for operational excellence, high service standards, regulatory compliance, and strong relationships with clients and staff. The manager will optimize team performance, improve daily operations, and exemplify the company's values of professionalism, reliability, and safety.

Requirements

At least 5 years of experience in operations or security management, preferably in the private security industry.
Valid Florida Security License or equivalent certification.
Authorized to work in the United States.
Able to successfully pass a comprehensive background check.
Strong leadership and team development abilities.
Excellent organizational, communication, and customer service skills.
Ability to manage multiple priorities effectively under pressure.
Proficiency with scheduling systems, reporting tools, and incident documentation.

Nice To Haves

Experience in the private security industry.

Responsibilities

Oversee daily operations at assigned client sites to ensure consistent, high-quality service.
Manage recruitment, onboarding, training, and performance evaluations for security personnel.
Address employee relations and disciplinary matters professionally and promptly.
Set clear performance expectations and coach and mentor supervisors and officers.
Serve as the primary point of contact for clients in the assigned portfolio.
Build and maintain long-term client relationships through proactive communication.
Conduct regular site visits and satisfaction reviews to ensure client expectations are met or exceeded.
Ensure personnel maintain valid licenses, certifications, and security clearances.
Monitor compliance with company policies, client contracts, and applicable regulations.
Conduct site audits, risk assessments, and inspections to identify and mitigate vulnerabilities.
Lead incident investigations and coordinate responses with internal teams and external partners.
Prepare and maintain operational reports, including staffing updates, incident summaries, and billing documentation.
Participate in safety committees and contribute to investigations, corrective actions, and risk mitigation plans.
Assess staffing needs and strategically allocate personnel to meet operational and budgetary objectives.
Stay informed about industry trends, emerging technologies, and best practices.
Identify opportunities to streamline processes and improve efficiency and service delivery.
Support the development and refinement of internal policies, procedures, and training programs.