Security Operations Manager - Green Bay, WI

Titan Security Group•Sheboygan, WI

23h

About The Position

The Security Operations Manager supervises day-to-day security operations in Titan Security’s Green Bay/Sheboygan area and works with the HR department to provide high-quality service to clients and employees. The role coordinates operational and workforce matters, supports client sites, and helps ensure financial and operational goals are met. It reports to the VP of Operations, while the posting also describes reporting operational matters to the Portfolio Manager, Director of Portfolio Management, and/or senior management. The position is salaried and offers a starting salary of $75,000 per year, paid time off, medical and dental insurance, paid holidays, pension/retirement benefits, skills-enhancing training, and opportunities for career growth and promotion. The schedule is flexible to meet business needs, including weekends and evenings.

Requirements

At least 21 years of age.
Two years of prior satisfactory employment as a security officer or in a customer service position.
Ability to acquire and maintain a Wisconsin Private Security License, including required state-accredited training.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Ability to work a flexible schedule that includes weekends and evenings.
Work history demonstrating progressively increasing security- or customer-service-related skills and responsibilities, with emphasis on supervisory work, communication center protocol, security operations, and advanced computer and technology skills relevant to physical security.

Nice To Haves

Bachelor’s degree preferred.
Experience in a high-volume call center preferred.
Bilingual ability considered a plus.
Scheduling software proficiency is a plus.
Having any or a combination of the listed security, customer-service, supervisory, communication-center, security-operations, and technology attributes may increase selection chances.

Responsibilities

Build, improve, and maintain effective relationships with clients and employees.
Report operational matters to the Portfolio Manager, Director of Portfolio Management, and/or senior management.
Establish, maintain, and review schedules in WinTeam to minimize company overtime.
Recruit and source candidates for open positions and support ongoing workforce development.
Assist with annual staff training requirements.
Coordinate support services for client sites to meet or exceed financial and operational goals and provide quality customer service.
Handle escalated security issues and emergency situations appropriately.
Conduct annual reviews of site staff and Field Supervisors.
Monitor staff performance, review disciplinary actions, make recommendations regarding suspension or termination, and ensure regular performance appraisals.
Accurately record call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.
Coordinate and document staff performance tracking.
Maintain the integrity of personnel files and workforce management systems in coordination with Account Managers and HR.
Support HR in reviewing involuntary terminations, coordinating and conducting exit interviews, and assisting with unemployment claims, union grievances, and appeals.
Support hiring, training, and onboarding with the Director of Portfolio Management and HR.
Explain company personnel policies, benefits, and procedures to staff and job applicants.
Compile and prepare reports and documents related to personnel activities and account trends; prepare correspondence and memos as needed.
Track company equipment in the field, including technology and vehicles, and ensure its use complies with applicable policies.
Stay current on federal and state guidelines relevant to the company’s services.
Support organizational culture, processes, practices, and systems that enable employees to contribute to company and client goals.
Perform other duties as assigned.