Security Operations Manager - Green Bay, WI

Titan Security Group•Sheboygan, WI

1d•Onsite

About The Position

The Operations Manager supervises day-to-day security operations in the Titan Green Bay/Sheboygan area and works with Human Resources to deliver high-quality service to clients and staff. The role reports to the VP of Operations. Responsibilities include managing workforce scheduling, recruitment, staff development and performance, client-site support, personnel documentation, and company equipment in the field. The manager also handles escalated security issues and emergency situations, supports HR and portfolio leadership with hiring and employee processes, and helps ensure compliance with applicable guidelines and company policies. The schedule is flexible to meet business needs, including weekends and evenings.

Requirements

At least 21 years of age.
Two years of prior satisfactory employment as a security officer or in a customer service position.
Ability to acquire and maintain a Wisconsin Private Security License, including state-accredited training requirements.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Flexible schedule to meet business needs, including weekends and evenings.

Nice To Haves

Bachelor’s degree preferred.
Experience in a high-volume call center preferred.
Bilingual ability is a plus.
Scheduling software experience is a plus.
Progressively increasing security or customer-service responsibilities, especially in a supervisory capacity; communication center protocol knowledge; security operations knowledge; and advanced computer and technology proficiency related to physical security may increase the chances of selection.

Responsibilities

Build, improve, and maintain effective relationships with clients and employees.
Report operational matters to portfolio leadership and/or senior management.
Establish, maintain, and review schedules in WinTeam to minimize company overtime.
Recruit and source candidates for open positions and support ongoing workforce development.
Assist portfolio leadership with annual staff training requirements.
Coordinate support services for client sites to meet or exceed financial and operational goals and provide quality customer service.
Handle escalated security issues and emergency situations appropriately.
Conduct annual reviews of site staff and Field Supervisors.
Monitor staff performance, review disciplinary actions, make recommendations regarding suspension or termination, and ensure regular performance appraisals.
Accurately record call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.
Coordinate and document staff performance tracking.
Maintain the integrity of personnel files and workforce management systems in coordination with Account Managers and HR.
Support HR in reviewing involuntary terminations, conducting exit interviews, and assisting with unemployment claims, union grievances, and appeals.
Support portfolio leadership and HR with hiring, training, and onboarding.
Explain company personnel policies, benefits, and procedures to staff and applicants.
Compile and prepare reports and documents regarding personnel activities and account trends.
Prepare correspondence and memos as needed.
Track company equipment in the field, including technology and vehicles, and ensure its use complies with applicable policies.
Stay current on federal and state guidelines relevant to the company’s services.
Support the organization’s culture, processes, practices, and systems so employees can contribute to company and client goals.
Perform other duties as assigned.