Security Operations Manager - Green Bay, WI

Titan Security Group•Green Bay, WI

1d•$70,000 - $75,000•Onsite

About The Position

The Security Operations Manager supervises day-to-day security operations in the Titan Green Bay area and works with Human Resources to provide high-quality service to clients and staff. The role reports to the VP of Operations. The manager supports client sites, workforce development, recruiting, scheduling, personnel processes, and operational reporting while helping ensure compliance with applicable policies and guidelines. This salaried position offers a starting salary of $70,000–$75,000 per year.

Requirements

At least 21 years of age.
Two years of prior satisfactory employment as a security officer or in a customer service position.
Ability to acquire and maintain a Wisconsin Private Security License, including completion of state-accredited training requirements.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software.
Ability to pass a pre-employment drug screen and criminal background check.
Maintain a working telephone number through which the employer can make contact.
Work history showing progressively increasing security- or customer-service-related skills and responsibilities, with an emphasis on supervisory work.
Communication center protocol knowledge, knowledge of security operations, and advanced computer and technology proficiency, particularly related to physical security needs.

Nice To Haves

Bachelor’s degree preferred.
Experience in a high-volume call center preferred.
Bilingual skills are a plus.
Scheduling software proficiency is a plus.

Responsibilities

Build, improve, and maintain effective relationships with clients and employees.
Report operational matters to portfolio management and/or senior management.
Establish, maintain, and review schedules in WinTeam to minimize company overtime.
Recruit, source, and support the ongoing development of the workforce.
Assist with annual training requirements for staff.
Coordinate support services for client sites to meet or exceed financial and operational goals and provide quality customer service.
Handle escalated security issues and emergency situations appropriately.
Conduct annual reviews of site staff and Field Supervisors.
Monitor staff performance, review disciplinary actions, make recommendations regarding suspension or termination, and ensure regular performance appraisals.
Accurately record call-offs, tardiness, emergencies, unusual occurrences, and equipment malfunctions.
Coordinate and document staff performance tracking.
Maintain the integrity of personnel files and workforce management systems in coordination with Account Managers and Human Resources.
Support Human Resources with involuntary termination reviews, exit interviews, unemployment claims, union grievances, and appeals.
Support hiring, training, and onboarding with the Director of Portfolio Management and Human Resources.
Explain company personnel policies, benefits, and procedures to staff and job applicants.
Compile and prepare reports and documents regarding personnel activities and account trends.
Prepare correspondence and memos as needed.
Track company equipment in the field, including technology and vehicles, and ensure its use complies with applicable policies.
Stay current on federal and state guidelines relevant to the company’s services.
Support the organization’s culture, processes, practices, and systems so employees can contribute to company and client goals.
Work a flexible schedule to meet business needs, including weekends and evenings.
Perform other duties as assigned.