Security Operations Manager - Green Bay, WI

Titan Security Group•Green Bay, WI

12h•Onsite

About The Position

The Operations Manager supervises day-to-day security operations in Titan Security’s Green Bay area and works with Human Resources to support high-quality service for clients and staff. The role manages workforce development, recruiting, scheduling, personnel processes, client-site support, equipment tracking, and operational reporting. The manager reports operational matters to portfolio leadership and/or senior management and supports the organization’s culture, processes, and systems so employees can contribute to company and client goals. The position requires a flexible schedule, including evenings and weekends.

Requirements

At least 21 years of age.
Two years of prior satisfactory employment as a security officer or in a customer service position.
Ability to acquire and maintain a Wisconsin Private Security License, including required state-accredited training.
Ability to read, write, speak, and understand English.
Proficiency with Microsoft Office software.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Work history demonstrating progressively increasing security- or customer-service-related skills and responsibilities, preferably including supervisory work, communication center protocol, security operations knowledge, and advanced computer and technology skills related to physical security needs.

Nice To Haves

Bachelor’s degree preferred.
Experience in a high-volume call center preferred.
Bilingual ability is a plus.
Scheduling software proficiency is a plus.

Responsibilities

Build, improve, and maintain effective relationships with clients and employees.
Report operational matters to the Portfolio Manager, Director of Portfolio Management, and/or senior management.
Establish, maintain, and review schedules in WinTeam to minimize company overtime.
Recruit and source candidates for open positions and support ongoing workforce development.
Assist with annual staff training requirements.
Coordinate support services for client sites to meet or exceed financial and operational goals and provide quality customer service.
Handle escalated security issues and emergency situations appropriately.
Conduct annual reviews of site staff and Field Supervisors.
Monitor staff performance, review disciplinary actions, make recommendations regarding suspension or termination, and ensure regular performance appraisals.
Accurately document call-offs, tardiness, emergencies, unusual occurrences, equipment malfunctions, and other reported data.
Coordinate and document performance tracking for staff.
Maintain the integrity of personnel files and workforce management systems in coordination with Account Managers and HR.
Support HR with involuntary termination reviews, exit interviews, unemployment claims, union grievances, and appeals.
Support hiring, training, and onboarding with the Director of Portfolio Management and HR.
Explain personnel policies, benefits, and procedures to staff and job applicants.
Compile and prepare reports and documents related to personnel activities and account trends.
Prepare correspondence and memos as needed.
Track field equipment, including technology and vehicles, and ensure its use complies with applicable policies.
Stay current on federal and state guidelines related to the organization’s services.
Support the organization’s culture, processes, practices, and systems to help employees contribute to business and client goals.
Perform other duties as assigned.