Security Operations Manager - Full Time

Securitas Security Services•Seattle, WA

About The Position

The Security Operations Manager oversees a shift and/or segment of guarding operations across multiple sites, supervising security officers and supervisory staff. The role manages client relationships and service delivery, supports staff training and development, and coordinates operational functions such as scheduling, staffing, equipment, and record keeping. The manager also maintains payroll and employee and business records, reviews reports for accuracy and timeliness, and contributes to company initiatives. The ideal candidate is an experienced leader who can build a high-performing team, provide strong customer service, communicate effectively, and remain calm and professional under pressure. Securitas provides specialized, technology-enabled security services and expects employees to act according to its core values of Integrity, Vigilance, and Helpfulness.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
College degree or at least 2 years of professional people-management experience required.
Must be reliable, accountable, punctual, and have a strong work ethic.
Strong professional verbal and written communication skills.
Proficient in basic computer and technology use.
Strong planning, organizing, and leadership skills; reliable and self-motivated.
Ability to take initiative, achieve results, and meet deadlines.
Must participate in Securitas' pre-employment screening process, including a drug screen and background investigation.

Nice To Haves

Conflict resolution and de-escalation skills.
Customer service background.

Responsibilities

Manage a shift and/or segment of guarding operations at multiple sites, including supervising subordinate officers and supervisory staff.
Meet with line management and client representatives to provide status updates and address actual or potential problems.
Maintain regular contact with clients to ensure service expectations are met.
Coordinate with line management on staff orientation, training, development, and retention.
Maintain and submit payroll records and other employee and business information; review client and company reports for accuracy and timeliness.
Coordinate scheduling, staffing, equipment, record keeping, and related matters to support smooth service delivery.
Provide input to company initiatives.
Perform other tasks and duties of a similar nature and scope as required for the assigned office.

Benefits

Medical, dental, vision, life, AD&D, and disability insurance, plus 401(k) options.
Paid time off: 40 hours after 1 year of service for full-time security officers who worked at least 2,080 hours.
Paid family leave of up to 12 weeks a year in accordance with state law.
Weekly pay and access to the DailyPay program.
Referral program.
Telemedicine and virtual medical care.
Discounts on childcare, vehicles, electronics, cell phone plans, travel, and more.
Free uniforms and paid training.
Doggy and kitty daycare discounts.
Employee Assistance Program.