Operations Manager (Full-Time)

The Buckle, Inc.•Greenville, SC

8d•$18 - $22•Onsite

About The Position

The Operations Manager is responsible for fulfilling Buckle’s mission to create the most enjoyable shopping experience possible for Guests and overseeing operational tasks assigned by store management. Depending on business needs and store volume, the role may also perform Freight Coordinator and Visual Merchandiser duties. The position has no supervisory responsibilities and may require travel to cover other stores within the District. The role includes operational execution, shipment and inventory processing, hiring and onboarding support, Guest service, visual merchandising, and store maintenance. The Operations Manager is expected to provide a high level of customer service, contribute to positive team spirit, and follow Buckle’s policies, procedures, handbooks, and Code of Ethics. The position is based in a retail store setting, where noise is usually moderate.

Requirements

High school diploma or GED; or one to three months of related retail experience and/or training; or an equivalent combination of education and experience.
Must be at least 18 years old due to the nature of the job.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Ability to travel to and cover other stores within the District based on business needs.
Ability to stand, walk, use hands to handle or feel objects, reach, climb or balance and jump, stoop, kneel, crouch or crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Responsibilities

Complete daily Operations Manager disciplines and oversee assigned operational tasks.
Manage promotions by educating Teammates and ensuring signage is displayed appropriately; complete pulls and markdowns; and monitor layaway procedures.
Answer internal and external store phone lines and respond to questions and requests courteously and efficiently.
Monitor the reservation application, follow up with Guests, educate the team, and process product reservations.
Lead hiring and onboarding activities, including monitoring hiring dashboards, arranging interviews, and onboarding new Teammates.
Complete inventory reviews, including year-end inventory; compare and verify merchandise invoices with received items; check freight and transfer slips; and report discrepancies through the Inventory Manager.
Maintain knowledge of POS software and follow payment, exchange, return, and Loss Prevention procedures.
Receive freight and store transfers through the register, maintain shipment paperwork, prepare shipping labels, sort packages by transit time, and ensure transfers are processed and shipped accurately and attractively.
Send recalls and Return to Vendors (RTVs) weekly, process special orders, and contact Guests as needed; ship alterations, layaways, or special orders upon request.
Keep supplies stocked and organized, organize fixtures and shelving, and maintain a neat, clean, and organized work area.
Handle store maintenance issues, including plumbing and electrical matters; recognize security risks and theft and know how to prevent or address them.
Communicate policy violations to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner, and provide feedback to the Store Manager about merchandise handling concerns.
Create a weekly visual merchandising strategy and use the Weekly Checklist, photo library, Performance Tracker, SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards and guide product rotation.
Stay current on visual standards and videos and complete store window presentation with urgency.
Give and receive feedback, promote personal and store growth, maintain professional relationships with Teammates, solve problems, and share knowledge of company tools.
Handle schedule changes professionally, travel to cover other District stores when business needs require, and perform additional assigned duties and special projects.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Perform job duties with a high level of customer service while contributing to a positive team spirit.