Operations Manager (Full-Time)

Haywood Mall•Greenville, SC

7d•Onsite

About The Position

The Operations Manager is responsible for fulfilling Buckle’s mission to create the most enjoyable shopping experience possible for Guests and overseeing operational tasks assigned by store management. Based on business needs or store volume, the role may also perform Freight Coordinator and Visual Merchandiser duties. The position has no supervisory responsibilities. The Operations Manager handles store operations, inventory and shipment processing, hiring and onboarding activities, visual merchandising, maintenance coordination, and Guest service. The role requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs. The position may also require travel to cover other stores in the District. This role regularly works in a retail store setting with a usually moderate noise level. Physical duties include standing, walking, handling and reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and the ability to lift and maneuver 50 pounds throughout the store and backroom. A high school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination, is listed as the education and experience qualification. Applicants must be at least 18 years old.

Requirements

Must be at least 18 years of age.
High school diploma or GED; or one to three months of related retail experience and/or training; or an equivalent combination of education and experience.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel to and cover other stores within the District based on business needs.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the described physical activities, including standing, walking, handling and reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Complete the Operations Manager daily disciplines and other operational duties assigned by store management.
Manage promotions by educating Teammates and ensuring signage is displayed appropriately; complete pulls and markdowns; and monitor layaway procedures for accuracy and currency.
Answer internal and external store phone lines and resolve questions and requests efficiently and courteously.
Monitor the reservation application, including Guest follow-up, team education, and product reservations.
Lead onboarding and selection activities, including monitoring hiring dashboards daily, setting up interviews, and completing onboarding for new Teammates.
Complete inventory reviews, including year-end inventory, and develop and maintain knowledge of Point of Sale (POS) software.
Understand exchange and return procedures and execute policies regarding payments, exchanges, and Loss Prevention practices.
Receive freight boxes and store transfers through the register, report discrepancies through the Inventory Manager, and maintain shipment-related paperwork.
Monitor and recognize security risks and theft, and know how to prevent or handle these situations.
Prepare shipping labels and sort packages by required transit time; process recalls and Return to Vendors (RTVs) weekly.
Complete special orders and make necessary Guest calls; keep supplies stocked and organized; organize fixtures and shelving; and maintain a neat, clean, and organized work area.
Handle store maintenance issues, including plumbing and electrical issues.
Communicate policy violations to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner, and provide the Store Manager feedback regarding merchandise handling concerns.
Understand and apply Buckle’s Code of Ethics and company policies, procedures, and handbooks.
Compare merchandise invoices with received items and verify freight packing slips and transfer slips for accuracy.
Ship alterations, layaways, or special orders to Guests upon request; verify transfers have been processed through the register and match items being shipped; and fold and package shipments appropriately.
Create and develop a weekly visual merchandising strategy; use the Weekly Checklist, photo library, and other visual tools; track results and plan product rotation using Performance Tracker; and stay current on visual standards and videos.
Use the SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards, and complete store window work with urgency.
Give and receive feedback, promote personal and store growth, maintain professional relationships with Teammates, overcome objections, and solve problems.
Self-educate using company tools and share information with others; handle schedule changes positively and professionally; and travel to cover other District stores as business needs require.
Perform duties with a high level of customer service while contributing to a positive team spirit, and complete special projects and other assigned duties.