Security Operations Manager

Cascadia Global Security • Houston, TX

8h • $90,000 - $110,000

About The Position

Cascadia Global Security is hiring a full-time Operations Manager for its Texas operations. The manager will oversee daily security operations across assigned client locations, lead personnel, and ensure consistent service delivery, compliance, and operational excellence. The role requires exceptional verbal and written communication, independent decision-making, proactive problem-solving, and the ability to lead with minimal supervision.

The successful candidate will take ownership of operations, hold personnel accountable, anticipate challenges, and maintain professionalism and service standards. Responsibilities include leading teams, managing staffing and performance, maintaining client relationships, responding to incidents, and reporting operational results to executive leadership. The position requires regular travel to assigned client locations and availability to respond to emergencies or urgent staffing needs outside normal business hours when necessary.

Requirements

• At least five years of full-time supervisory or management experience, with demonstrated responsibility for leading and managing personnel.
• Proven ability to supervise employees, enforce performance standards, and manage operational teams.
• Exceptional verbal and written communication skills, including professional communication with employees, clients, and executive leadership.
• Ability to work independently, prioritize responsibilities, and make sound decisions with minimal supervision.
• Strong organizational, time-management, and multitasking skills.
• Experience resolving personnel issues, operational challenges, and workplace conflicts.
• Ability to exercise sound judgment, maintain confidentiality, and demonstrate professionalism in challenging situations.
• Proficiency with Microsoft Office and ability to learn scheduling, reporting, and workforce management systems.
• Valid driver's license and ability to travel regularly to assigned client locations.
• Ability to respond to operational emergencies and urgent staffing needs outside normal business hours when necessary.

Nice To Haves

• Prior law enforcement or military leadership experience.
• Bachelor’s degree in Criminal Justice, Business Administration, Management, Emergency Management, or a related field.
• Previous experience managing security operations, multiple facilities, or geographically dispersed teams.
• Experience managing supervisors or other management-level personnel.
• Knowledge of private security operations, regulatory compliance, or risk management.
• Experience with budget management, labor cost control, or operational performance metrics.
• Formal leadership, incident command, or emergency management training.

Responsibilities

• Oversee daily security operations across multiple assigned client sites, ensuring consistent service delivery and compliance with company standards.
• Provide direct leadership, supervision, coaching, and accountability for assigned supervisory and security personnel.
• Establish clear performance expectations and ensure personnel meet operational requirements.
• Maintain professional communication with clients, employees, supervisors, and executive leadership.
• Identify, assess, and resolve operational issues independently.
• Oversee staffing, scheduling, employee attendance, overtime management, and shift coverage.
• Conduct site inspections and evaluate personnel performance, operational effectiveness, and compliance with post orders.
• Address employee performance deficiencies through coaching, corrective action, and documentation.
• Develop and implement operational improvements to increase efficiency, accountability, and client satisfaction.
• Build and maintain client relationships, address concerns, and identify opportunities to improve service.
• Monitor operational performance indicators, including staffing coverage, overtime, employee retention, and service quality.
• Assist with recruiting, interviewing, hiring, onboarding, and developing security personnel.
• Ensure compliance with applicable laws, regulations, company policies, and contractual obligations.
• Respond to critical incidents and operational emergencies, providing leadership and timely communication.
• Manage resources responsibly while maintaining operational efficiency and financial accountability.
• Provide accurate, timely operational reports and recommendations to executive leadership.

Benefits

• 100% employer-paid employee medical, dental, and vision insurance effective on the hire date.
• 401(k) retirement plan option.
• Company-provided take-home vehicle.
• Company expense account for authorized business-related expenses.
• Opportunity for professional growth and advancement within an expanding organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed