SECURITY GRAVEYARD OFFICER - VR & CB - FULL-TIME
About The Position
The Security Officer interacts directly with customers and co-workers and helps provide a safe and secure environment by serving as a visible deterrent to unlawful activity. The role follows Mesquite Gaming and Nevada State Gaming Control Board policies, procedures, and regulations to protect company assets and maintain a safe, secure, and productive environment for guests and co-workers. The Security Officer responds to service calls, investigates complaints and violations, prepares reports and statements, and may testify in formal or informal proceedings. The role also provides customer and employee escorts, assists with buys and fills for other departments, and acts as a first responder in medical situations by providing first aid until qualified medical assistance arrives. The position requires working all shifts, including weekends and holidays.
Requirements
- Must be at least 21 years old.
- High school diploma or equivalent required.
- Nevada Gaming Permit required.
- Alcohol Awareness Card required.
- Valid driver’s license required.
- DMV driving history printout no more than 30 days old required.
- Must obtain CPR/AED certification; provided by the company.
- Must be able to work all shifts, including weekends and holidays.
- Must be a good listener, attentive to detail, and able to communicate professionally verbally, by radio and telephone, and in writing.
- Basic computer, typing, and Microsoft Office skills (Word and Excel) required to complete security reports.
- Must maintain professionalism and self-control under adverse and stressful conditions.
- Must be able to multitask and prioritize calls for service.
- Conflict resolution skills required.
- Must be adaptable and able to solve problems with guests and fellow staff members.
- Must possess integrity and a desire to serve and protect.
- Must be customer- and team-oriented, with excellent people skills.
- Must be motivated and willing to learn.
Responsibilities
- Follow Mesquite Gaming and Nevada State Gaming Control Board policies, procedures, and regulations.
- Investigate complaints and violations of law and policies; prepare accurate, comprehensive written reports and statements and testify in proceedings when required.
- Foster positive working relationships with other departments and staff to resolve customer issues and concerns.
- Respond to calls for service and use radio or telephone communications to summon appropriate assistance.
- Escort customers and company personnel for their safety and protect valuables in their possession; make buys and fills for other departments.
- Act as a first responder in medical situations and provide first aid until qualified medical assistance arrives.
- Provide courteous, attentive customer service and coordinate with other departments and players to assess needs and ensure quality service.
- Perform other job-related duties as assigned and instructed by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
