SECURITY OFFICER - VR & CB - FULL-TIME - SWING SHIFT
About The Position
The Security Officer interacts directly with customers and co-workers and provides a safe and secure environment by serving as a visible deterrent to unlawful activity. The role follows company and Nevada State Gaming Control Board policies, procedures, and regulations to protect company assets and maintain a safe, secure, and productive environment for guests and co-workers. The officer investigates complaints and violations of law and policy, prepares accurate written reports and statements, responds to calls for service, and coordinates with security colleagues, other company departments, and emergency services as needed. Duties also include providing escorts, assisting with buys and fills for other departments, and acting as a first responder in medical situations by providing first aid until qualified medical assistance arrives. The position requires professional customer service, effective communication, sound judgment, conflict resolution, and the ability to remain composed under stressful conditions. Other job-related duties may be assigned by management.
Requirements
- Minimum age of 21 years.
- High school diploma or equivalent.
- State of Nevada Gaming Permit.
- Alcohol Awareness Card.
- Valid driver's license and a DMV driving history printout no more than 30 days old.
- Basic computer, typing, and Microsoft Office skills, including Word and Excel, to complete security reports.
- Ability to communicate professionally and effectively verbally, by radio and telephone, and in written statements.
- Ability to listen carefully, pay attention to detail, multitask, and prioritize calls for service.
- Professional conduct and self-control under adverse and stressful conditions.
- Conflict resolution skills and adaptability in problem solving with guests and staff.
- Integrity and a desire to serve and protect; customer- and team-oriented approach, excellent people skills, motivation, and willingness to learn.
- Ability to work all shifts, including weekends and holidays.
- Ability to stand for long periods, walk on uneven surfaces, and lift moderately heavy objects; work may require above-average strength, agility, or dexterity.
Nice To Haves
- CPR/AED certification is provided by the Company.
Responsibilities
- Follow company and Nevada State Gaming Control Board policies, procedures, and regulations to ensure compliance, protect company assets, and maintain a safe, secure, and productive environment.
- Investigate complaints and violations of law and policies; prepare accurate, comprehensive written reports and statements, and testify in formal or informal proceedings when needed.
- Maintain positive working relationships with other departments and staff members to resolve customer issues and concerns.
- Respond to calls for service and use radio or telephone communications to summon assistance from security officers, company personnel, police, fire, or emergency medical services as appropriate.
- Provide escorts for customers and company personnel, protecting them and their valuables, and make buys and fills for other departments.
- Act as a first responder in medical situations and provide first aid until qualified medical assistance arrives.
- Provide courteous, respectful, attentive customer service and coordinate with other departments and players to assess customer needs and ensure quality service.
- Perform other job-related duties as assigned and instructed by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
