SECURITY GRAVEYARD OFFICER - VR & CB - FULL-TIME

Mesquite Entertainment • Mesquite, NV

7d

About The Position

The Security Officer interacts directly with customers and co-workers and helps provide a safe and secure environment by serving as a visible deterrent to unlawful activity. The role follows company and Nevada State Gaming Control Board policies, procedures, and regulations to protect company assets and support a safe, secure, and productive environment for guests and co-workers. The officer responds to service calls, investigates complaints and violations, documents events in written reports, and may testify in formal or informal proceedings. The position also involves customer-service interactions, escorts, making buys and fills for other departments, and responding as a first responder in medical situations by providing first aid until qualified assistance arrives.

The position requires a high school diploma or equivalent and the ability to work all shifts, including weekends and holidays. Required credentials include a State of Nevada Gaming Permit, Alcohol Awareness Card, valid driver's license, a DMV driving history printout no more than 30 days old, and CPR/AED certification, which is provided by the company. The minimum age requirement is 21. The starting rate is $19.00 for the graveyard shift.

Requirements

• Be at least 21 years old.
• Have a high school diploma or equivalent.
• Hold a State of Nevada Gaming Permit.
• Hold an Alcohol Awareness Card.
• Have a valid driver's license and a DMV driving history printout no more than 30 days old.
• Have CPR/AED certification; certification is provided by the company.
• Be able to work all shifts, including weekends and holidays.
• Demonstrate listening, attention-to-detail, and professional communication skills, including verbal, radio, telephone, and written communication.
• Have basic computer, typing, and Microsoft Office skills, including Word and Excel, for completing security reports.
• Maintain professionalism and self-control under adverse or stressful conditions.
• Be able to multitask and prioritize calls for service.
• Have conflict-resolution skills and the ability to adapt and solve problems with guests and staff.
• Demonstrate integrity, a desire to serve and protect, customer and team orientation, strong people skills, motivation, and willingness to learn.

Responsibilities

• Follow Mesquite Gaming and Nevada State Gaming Control Board policies, procedures, and regulations to ensure compliance, protect company assets, and provide a safe, secure, and productive environment.
• Investigate complaints and violations of law and policy, and prepare accurate, comprehensive written reports and statements; testify in court or other proceedings when necessary.
• Maintain positive working relationships with other departments and staff to resolve customer issues and concerns.
• Respond to calls for service and use radio or telephone communications to summon security officers, company personnel, police, fire, or emergency medical services as needed.
• Provide escorts for customers and company personnel, protecting them and valuables in their possession, and make buys and fills for other departments.
• Act as a first responder in medical situations and provide first aid until qualified medical assistance arrives.
• Provide courteous, attentive customer service; listen to customer needs, coordinate with other departments, follow through promptly, and help ensure customer satisfaction.
• Perform other job-related duties as assigned and instructed by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED