Security Officer - MAIN Campus

Children's Hospital of Philadelphia•Philadelphia, PA

2d•$21 - $26•Onsite

About The Position

The Security Officer is responsible for maintaining a safe, secure, and child-centered environment for patients, families, visitors, and staff. In a pediatric hospital setting, the role combines protection with compassionate, family-focused support. Security Officers respond to routine and emergency situations, including behavioral health events and safety threats, and act as trained first responders in accordance with hospital protocols. The position requires sound judgment, calm decision-making, and close partnership with clinical teams to support safe patient care. Officers screen people entering facilities, check identification and badges, verify authorization, enforce Enterprise policies, and escort unauthorized persons from the property. They patrol buildings and, when assigned, surrounding areas and parking facilities on foot or in a patrol vehicle. They screen for weapons and prohibited items using detection devices when appropriate, document and secure identified items, and return them when appropriate as individuals leave the property. The role also includes providing security escorts; assisting clinical teams during patient restraint events and procedures; responding to calls and emergencies; supporting helicopter landings, fire alarms, and emergency preparedness events; intervening in conflicts when necessary to protect safety; and assisting with campus parking matters. Officers document incidents and daily activities and report problems and emergencies to supervisors. Employees with patient-facing responsibilities or who work in patient care buildings must receive an annual influenza vaccine as a condition of employment.

Requirements

High school diploma or GED.
At least six months of experience in security, public safety, emergency services, behavioral health, or similar high-interaction roles requiring de-escalation and incident response.
Basic proficiency with online training, computer-based incident reporting, access control/alarm systems, weapons detection, and closed-circuit television (CCTV) systems.
Basic proficiency with Microsoft Office, including email and calendar functions in Outlook.
Strong verbal and written communication skills.
Strong conflict resolution skills.
Ability to respond quickly and calmly when individuals exhibit negative or threatening behavior.
Ability to operate a company vehicle and/or be insured on a CHOP policy.
Ability to work all shift times and rotate between shifts as needed.
Ability to wear a respirator device.
Experience with de-escalation techniques and ability to manage high-stress or emotionally charged situations.
Experience in environments with vulnerable populations, including patients, families, or behavioral health populations.
Driver's License required upon hire.
PA Act 235 required within four months.
CPI Training required within six months.
Employees with patient-facing responsibilities or who work in patient care buildings must receive an annual influenza vaccine.

Nice To Haves

Associate's degree in Criminal Justice, Management, or a related field.
At least one year of security experience in hospitals, law enforcement, other related Criminal Justice agencies, or military duty with honorable discharge.
Certified Healthcare Security Officer (CHSO) certification from the International Association for Healthcare Security and Safety, preferred upon hire.

Responsibilities

Provide a secure environment through entry screening at fixed posts and patrols of buildings.
Enforce Enterprise security and safety policies and procedures.
Report problems and emergencies to the immediate supervisor and document incidents through written reports and daily activity logs.
Respond promptly to routine calls, service requests, and emergencies, and notify the Base of outcomes.
When assigned, patrol surrounding areas and parking areas on foot or in a patrol vehicle.
Screen individuals entering facilities, verify their business purpose and authorization, check employee IDs and visitor badges, and ensure visitors, vendors, contractors, and employees wear badges as required.
Escort unauthorized persons from the facilities or property.
Provide security escorts for employees, patients, patient families, and visitors, completing assignments as directed and notifying a supervisor when directly requested by personnel.
Screen individuals for weapons and prohibited items using handheld or walkthrough detection devices when appropriate; document and secure identified items and return them when appropriate upon departure.
Respond to patient restraint events as needed and assist clinical teams with aggressive patients, including holding limbs while restraint devices are applied or clinical procedures are completed.
Support helicopter landings, serve as a member of the Fire Brigade during fire alarms, and participate in emergency preparedness events as needed.
Intervene as necessary in verbal and physical conflicts to ensure the safety of all persons.
Identify and document illegally parked vehicles; notify a supervisor when tow truck or police services may be needed; and assist parking team members with parking matters.