Security Officer - Full Time

PENN Entertainment • Bay St Louis, MS

1d

About The Position

The Security Officer enforces gaming laws and regulations applicable to the Security Department and safeguards the property, guests, and team members. The role helps maintain a safe environment by monitoring activity, responding to emergencies, supporting crowd control, and providing guest assistance. The officer also performs security booth and recordkeeping duties, handles specified chip, credit, money, and marker transactions, checks guest identification, and conducts escorts or parking lot patrols as assigned.

The position requires professional, positive guest service and coordination with Security leadership and other departments. Officers must remain alert, report safety concerns and incidents, follow property procedures, maintain confidentiality, and comply with regulatory requirements. The officer may need to use minimal necessary force or restraint when controlling a fight or verbal confrontation, and provide minor first aid as needed.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be mentally and physically capable of handling emergencies and high-stress situations.
• Ability to handle a large volume of guests and work well under pressure.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with varied concrete situations with limited standardization.
• Ability to interpret written, oral, diagram, or schedule-form instructions.
• Ability to communicate verbally using and properly operate a two-way radio.
• Must be able to work high-volume days, nights, holidays, and weekends as needed.
• Ability to interact with guests and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Must be able to obtain a Gaming Permit.
• Must have a valid driver’s license and a clean driving record.
• Must successfully complete the ServSafe Alcohol training certification course.

Responsibilities

• Maintain knowledge of and enforce gaming laws and regulations applicable to Security Department duties.
• Maintain a security booth and complete records in the shift activity log according to established guidelines.
• Safeguard property assets, guests, and team members, and help provide a safe environment.
• Perform chip and credit transactions and money and marker transfers, verifying amounts by signature in accordance with guidelines and Mississippi Gaming Commission regulations.
• Respond to emergencies according to established guidelines, radio for backup, and immediately notify Security leadership.
• Communicate with Security, Casino Operations, Player Services, Surveillance, and other departments as needed.
• Check guest identification according to responsible gaming guidelines and Mississippi Gaming Commission regulations.
• Escalate potential issues, concerns, and safety concerns to Security leadership.
• Greet guests positively when they enter and exit the property.
• Perform walking or driving escorts and roam the parking lot as assigned.
• Respond to guest needs in accordance with guest-service expectations, policies, and procedures.
• Report illnesses and injuries to an appropriate Security team member, provide information for reports, and perform minor first aid as needed.
• Maintain crowd control calmly and positively; use only the minimal force or restraint necessary when responding to a fight or verbal confrontation.
• Remain alert while on duty, monitor crowds, and stop inappropriate behavior immediately.
• Inform guests about property events and safety hazards, answer questions about the property, and follow guest cut-off procedures.
• Keep the work area clean and free of safety hazards.
• Adhere to the schedule and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Promote and demonstrate superior customer service in accordance with department and company standards.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain strict confidentiality in departmental and company matters.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off earned according to local policy, increasing with length of employment.
• Career growth support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED