Security Officer Full Time Hospital Customer Service
About The Position
As a full-time Unarmed Patrol Officer at a healthcare location in Cleveland, Ohio, you will help safeguard patients, visitors, staff, and clients. You will conduct patrols, maintain a visible security presence, and help support a welcoming environment. The role involves providing customer service, communicating professionally, and responding to security-related concerns with integrity and teamwork. Applicants must meet hospital vaccination requirements, be able to restrain individuals in a hospital setting, be at least 18 years old for unarmed roles, and have a high school diploma or equivalent. Employment is subject to background investigation and, where permitted by law, drug screening. State or local licensing may be required before employment. A valid driver’s license is required for driving positions only. The position is full-time and pays $17.00 per hour. The listed schedule is Monday and Tuesday, 10:00 PM–6:00 AM; Friday, 2:00 PM–10:00 PM; and Saturday and Sunday, 10:00 PM–6:00 AM.
Requirements
- Meet hospital vaccination requirements.
- Be able to restrain individuals in a hospital setting.
- Be at least 18 years of age for unarmed roles.
- Possess a high school diploma or equivalent.
- Undergo a background investigation in accordance with applicable federal, state, and local laws.
- Undergo a drug screen to the extent permitted by law.
- Meet state or local licensing requirements if applicable; licensing may be required before employment.
- Have a valid driver’s license for driving positions only.
Nice To Haves
- CPR certification.
- Customer service experience.
Responsibilities
- Provide customer service to patients, visitors, staff, and clients while carrying out security procedures, site-specific policies, and emergency response activities as appropriate.
- Respond calmly and professionally to incidents, medical emergencies, disturbances, and other critical situations.
- Conduct regular and random patrols of hospital buildings, parking areas, entrances, and surrounding property to identify and report unusual activity or hazards.
- Assist with access control, visitor guidance, and directions throughout the healthcare location while maintaining a courteous presence.
- Accurately document incidents, observations, and patrol activities according to site-specific procedures.
Benefits
- Access to a retirement savings plan.
- Medical, dental, and vision insurance.
- Basic life and AD&D insurance.
- Disability insurance.
- Discounts on brands and services through the Perks Program.
- Paid training and access to career growth opportunities.
- Access to technology to view and claim additional shifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
