Security Officer (PM Shift)

Pyramid Global Hospitality

10d•Onsite

About The Position

The Security Officer is responsible for the safety and security of guests, employees, and the property at OKANA Resort & Indoor Water Park. The role supports other departments to help maintain high levels of guest and employee service, and calls for a professional, courteous, safety-focused, and customer-focused approach. The successful candidate is expected to be detailed, open to learning, and willing to lead by example while supporting the team. The position carries out property and Benchmark safety policies and procedures, conducts preventive patrols, helps preserve a peaceful and comfortable environment, assists people in danger or needing medical attention, responds to emergencies, protects confidential guest and employee information, and completes required activity and incident reports. It also supports compliance with liquor laws, security program development and delivery, review of officers’ written records, and other duties assigned by the immediate superior.

Requirements

High school diploma or equivalent.
Two years of Security or Police experience, military or civilian; preferably with exposure to the hotel environment.
Two years of college in a safety, security, or hospitality-related discipline.
Able to work a flexible schedule, including nights, weekends, and holidays.
High-quality written and oral communication skills.

Nice To Haves

Prior hospitality or purchasing experience preferred.
At least one year of customer service experience preferred.
First Aid/CPR certification preferred; instructor rating preferred.

Responsibilities

Carry out the property's and Benchmark's safety policies and procedures while maintaining professionalism and teamwork.
Follow safety procedures to ensure a safe working environment for guests and associates.
Conduct timely preventive patrols and maintain a visible security presence to reduce opportunities for crime.
Promote and preserve peace on the premises to provide a comfortable, non-threatening environment for guests and employees.
Aid, or seek aid for, individuals in danger of physical harm or in need of medical attention.
Respond to emergencies according to the property's Emergency Service Procedures.
Protect the security of guest and employee information in written reports and general business operations.
Complete Daily Activity and Incident Reports.
Help ensure compliance with liquor laws.
Assist in developing and presenting security-related programs.
Review and edit written records produced by Security Officers.
Perform duties in other job classifications as determined necessary by the immediate superior.