FLSD Security Officer - PM
About The Position
The FLSD Security Officer is responsible for monitoring and controlling staff and other property entrances, conducting regular patrols, managing undesirable behavior, and supporting safety and security programs to provide a safe experience for guests and teammates. The role includes leading a team and coordinating with teammates, managers, guests, and law enforcement. The officer also helps deliver a memorable guest experience through timely, friendly, and efficient service. Responsibilities include investigating accidents, thefts, property loss, and unlawful activity; responding to emergencies; overseeing required reports and documentation; coordinating security for conference and banqueting functions; conducting fire-prevention and security tours; training hotel staff; managing key control; checking and distributing received goods; and operating and monitoring the hotel surveillance system. The role may also include other tasks assigned by a manager.
Requirements
- Current, legal, and unrestricted ability to work in the USA.
- At least 2 years of Loss Prevention experience.
- Ability to stand for periods of up to 8–10 hours.
- Ability to input and access data in various computer systems; proficient computer knowledge.
- Ability to understand guest inquiries and provide clear, concise responses.
- Ability to communicate clearly and pleasantly in verbal and written English with guests, management, and coworkers, in person and by telephone.
- Ability to work cohesively with other departments and coworkers as part of a team.
- Attention to detail.
- Ability to maintain confidentiality of guest and hotel information.
- Ability to maintain a neat, clean, and well-groomed appearance according to hotel standards.
- Ability to adhere to hotel policies, including attendance, safety, and behavior policies.
- Understand the importance of completing timely accident and incident reports.
Nice To Haves
- Previous experience in hospitality.
Responsibilities
- Help lead investigations of accidents, thefts, property loss, and unlawful activities, and complete corresponding incident reports.
- Patrol the interior, perimeter, boundary areas, bedrooms, offices, storage areas, public areas, and function rooms to identify potential safety and security risks and undesirable conditions.
- Direct responses to emergencies, including safety hazards, fires, medical emergencies, and threats to life or property.
- Serve as the primary liaison with federal, state, and local law enforcement.
- Oversee the administration and accuracy of required reports and documentation.
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.
- Coordinate additional personnel for conference and banqueting functions.
- Conduct tours to support fire prevention, safe means of escape, and security.
- Liaise with department heads to ensure hotel staff understand their security responsibilities.
- Plan, deliver, and facilitate regular staff awareness training.
- Understand and communicate company terrorist procedures to staff.
- Maintain familiarity with hotel fire and emergency procedures.
- Manage key control within all departments.
- Monitor and control property access, including staff entrances and access points for guests, vendors, and employees.
- Check and distribute goods received.
- Operate, check, and monitor the hotel surveillance system.
- Lead and coordinate with teammates, managers, and guests.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
