Security Officer, Security

Heywood Hospital•Gardner, MA

About The Position

Heywood Healthcare is hiring a Security Officer to help maintain a safe, clean, and healthy environment for patients, visitors, and staff across its facilities. Officers provide courteous customer service, respond to emergencies and other incidents, patrol buildings and grounds, manage access and parking, and assist clinical staff while prioritizing patient safety. The role requires detailed documentation, professional conduct, confidentiality, and the ability to respond effectively to stressful situations. Officers may work at multiple facilities, operate hospital vehicles, perform light cleaning and maintenance, and work within a rotating schedule framework. The position is listed at 40 hours, with flexible hours, and a pay range of $22.16–$31.33. Final compensation depends on relevant experience, skills, qualifications, and internal equity.

Requirements

High school diploma or equivalent preferred.
Two years of law enforcement, military, or Security Officer experience, or an equivalent combination of education and experience, strongly preferred.
Must be at least 21 years of age.
Valid Massachusetts driver’s license and at least four consecutive years of driving experience in good standing required to operate motor vehicles.
Ability to drive the hospital shuttle van and/or patient or visitor vehicles in all weather conditions.
Ability to work within a rotating schedule framework.
Ability to read, analyze, and interpret general business documents.
Effective verbal and written communication skills.
Ability to handle highly stressful or emotional situations, including complaints, fights, and emergencies.
Ability to deal tactfully and confidentially with patients, employees, visitors, and customers.
Ability to physically manage and verbally de-escalate patients and visitors as needed while maintaining everyone’s physical safety and professionalism.
Working knowledge of computers and databases.
Ability to stand for long periods, often an entire shift; walk long distances throughout shifts; and occasionally run short distances.
Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.
Frequent reaching, handling, and stooping.
Ability to work in adverse weather, including rain, snow, cold, and heat.
Required behavioral attributes include achievement motivation, concern for order, flexibility, initiative, self-confidence, customer-service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Nice To Haves

Two years of law enforcement, military, or Security Officer experience, or an equivalent combination of education and experience, is strongly preferred.
High school diploma or equivalent is preferred.

Responsibilities

Interact with everyone in a friendly, courteous, respectful, and helpful manner.
Protect privacy and confidentiality while helping others maintain awareness.
Help maintain a clean and safe hospital environment and respond immediately and appropriately to emergencies.
Promote a safe and healthy environment for patients, visitors, and staff while minimizing risk and injury.
Comply with regulations, hospital policies, attendance requirements, and mandatory hospital and department training requirements.
Report incidents in a timely and effective manner and comply with hand-hygiene practices when in direct patient contact.
Provide customer service to hospital employees, patients, and visitors; greet, welcome, and assist them.
Respond to incidents, complaints, and alarms, and prepare detailed written reports.
Patrol buildings and grounds and conduct structured tours according to supervisor instructions, post orders, and policy.
Direct traffic and enforce parking regulations according to supervisor instructions, post orders, and policy.
Assist clinical staff with patients as requested, prioritizing patient safety.
Complete logs, reports, and other documentation accurately, in detail, and within required time limits.
Control access to the hospital and its areas using entry controls and locked-door checks.
Answer phones and record and relay messages as needed.
Inspect and safeguard security and safety equipment.
Report for duty prepared and ready, balance and prioritize tasks, and maintain a professional appearance and demeanor.
Work hospital valet as needed and when scheduled by the security supervisor.
Maintain working knowledge of hospital policies, rules, and regulations and follow directives from the Director of Security and Security Supervisor.
Drive the hospital shuttle van and/or patient and visitor vehicles in all weather conditions.
Float between multiple facilities, including Heywood Hospital and Athol Hospital.
Perform light cleaning and maintenance tasks as needed or assigned.
Perform other related duties as required by the security supervisor, post orders, and policy.