Security Officer, Security
About The Position
The Security Officer maintains a safe and secure environment for hotel guests, visitors, and team members. The role provides protective and enforcement functions in a courteous and restrained manner when addressing emergencies, undesired conduct, disturbances, and threats to life or property. The position patrols the hotel interior and perimeter, monitors security activity, responds to calls and alarms, helps maintain order, and coordinates responses to emergencies. It also supports guests with security-related issues and performs CPR and first aid when needed. The role requires regular attendance, participation in the Trump Hotels service culture, and the ability to perform essential functions with or without reasonable accommodation.
Requirements
- High school diploma or equivalent.
- Prior law enforcement, security, or military experience.
- Thorough knowledge of the buildings' floor plans and layouts, function rooms, and working knowledge of the city and surrounding area.
- Ability to deal effectively with internal and external customers, using patience, tact, and diplomacy to defuse anger and gather accurate information.
- Ability to listen effectively and speak, read, and write English clearly to obtain and document important information.
- Ability to stand, walk, or sit and continuously perform essential job functions for the duration of a shift.
- Hearing and visual ability to observe and detect signs of emergencies.
- Ability to bend, stoop, kneel, and walk significant distances between and within buildings on the property.
- Ability to follow written and verbal instructions.
- Ability to grasp, lift, carry, or otherwise move goods weighing up to 50 pounds, with sufficient manual dexterity.
- Ability to climb stairs and ladders at a rapid pace.
- Ability to perform duties within extreme temperature ranges.
- Ability to maintain a neat, clean, and well-groomed appearance and follow uniform guidelines.
Nice To Haves
- Bachelor's degree in Hotel Management, Criminal Justice, or Business Administration.
Responsibilities
- Patrol the interior and perimeter of the hotel to identify potential security and safety risks or undesirable conditions.
- Maintain order and address guest welfare concerns, door lock problems, fire or safety hazards, emergencies, and threats to life or property.
- Handle undesired conduct and violations of hotel policy or civil laws as warranted to protect guests, employees, patrons, and property.
- Observe security monitors and report suspicious behavior or alarms to the supervisor on duty by radio.
- Answer security telephone and safety hotline calls and respond in a timely manner according to priority.
- Administer CPR and first aid.
- Provide accurate directions and information about hours of operation.
- Receive, record, secure, research, and respond to inquiries about found or lost property.
- Assist guests with door locks and in-room safes using handheld electronic equipment.
- Escort guests and employees to parking lots as required.
- Perform other duties as assigned by the supervisor.
- Support and participate in Trump Hotels' service culture and demonstrate knowledge of service standards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
