Security Officer, Security

Heywood Hospital•Gardner, MA

1d•Onsite

About The Position

The Security Officer helps maintain a safe, clean, and secure hospital environment for patients, visitors, employees, and staff. The role provides courteous customer service, responds to incidents and emergencies, conducts patrols, controls access, supports clinical staff when requested, and completes detailed documentation. Officers may work at multiple facilities, drive hospital or patient/visitor vehicles, perform light cleaning and maintenance, and work within a rotating schedule framework. The position is per diem and flexible, with a listed pay range of $22.16–$31.33.

Requirements

High school diploma or equivalent preferred.
Two years of law enforcement, military, or security officer experience, or an equivalent combination of education and experience, strongly preferred.
At least 21 years of age.
Valid Massachusetts driver’s license to operate motor vehicles, with at least four consecutive years of driving experience in good standing.
Able to drive the hospital shuttle van and/or patient and visitor vehicles in all weather conditions.
Able to work within a rotating schedule framework and float between multiple facilities.
Able to read, analyze, and interpret general business documents.
Effective verbal and written communication skills.
Able to handle highly stressful or emotional situations, such as complaints, fights, and emergencies.
Able to deal tactfully and confidentially with patients, employees, visitors, and customers.
Able to physically manage and verbally de-escalate patients and visitors as needed while maintaining the safety of all parties and professionalism.
Working knowledge of computers and databases.
Able to perform light cleaning and maintenance tasks as needed or assigned.
Able to stand for long periods, often an entire shift; walk long distances throughout shifts; and occasionally run short distances.
Able to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.
Frequently reach, handle, and stoop.
Able to work in adverse weather conditions, including rain, snow, cold, and heat.
Demonstrates achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Nice To Haves

High school diploma or equivalent.
Two years of law enforcement, military, or security officer experience, or an equivalent combination of education and experience.

Responsibilities

Interact with everyone in a friendly, courteous, and respectful manner; offer assistance or find someone who can help.
Advocate for privacy and confidentiality and help others maintain awareness of them.
Maintain a clean and safe hospital and respond appropriately and immediately to emergencies.
Help maintain a safe and healthy environment for patients, visitors, and staff, minimizing risk and injury.
Comply with regulations, hospital policies, attendance requirements, and mandatory hospital and department requirements.
Report incidents promptly and effectively; respond to incidents, complaints, and alarms, and prepare detailed written reports.
Engage in, monitor, and enforce hand hygiene practices when in direct patient contact.
Provide customer service by greeting, welcoming, and assisting employees, visitors, and patients.
Patrol buildings and grounds and conduct structured tours according to supervisor instructions, post orders, and policy.
Direct traffic and enforce parking regulations according to supervisor instructions, post orders, and policy.
Assist clinical staff with patients as requested, prioritizing patient safety; physically manage and verbally de-escalate patients and visitors when needed while maintaining safety and professionalism.
Complete logs, reports, and other documentation accurately, in detail, and within designated time allotments.
Control access to the hospital and its areas by operating entry controls and conducting locked-door checks.
Answer phones and record and relay messages as needed.
Inspect and safeguard security and safety equipment.
Report for duty prepared and ready; balance and prioritize tasks effectively.
Maintain a professional appearance and demeanor and working knowledge of hospital policies, rules, and regulations.
Work hospital valet as needed and when scheduled by the security supervisor.
Follow directives from the Director of Security and Security Supervisor.
Float between facilities, including Heywood Hospital and Athol Hospital.
Perform light cleaning and maintenance tasks as needed or assigned.
Perform other related duties as required by the security supervisor, post orders, and policy.