Security Officer

Sonesta Denver, CO•Denver, CO

10d•$21 - $22

About The Position

The Security Officer is responsible for the safety and security of hotel guests, employees, and visitors, as well as protecting hotel assets. The role enforces hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines and helps ensure compliance with local, state, and federal regulations. Security functions include fire prevention, safety checks, investigations, and resolving guest and employee complaints regarding safety and security matters. The position is at Sonesta Denver Downtown in the Security department and reports to the Front Office Manager. It is a full-time, hourly, non-exempt role with a stated pay range of $21.00 to $22.00 per hour. The role requires morning, evening, weekend, and holiday availability, along with continuous standing and walking, physical response capabilities, and frequent interaction with guests and colleagues.

Requirements

Maintain regular and punctual attendance.
Adhere to the property's grooming standards.
Stand and walk continuously and run when warranted.
Safely operate a motor vehicle during all hours and in all weather conditions.
Understand and execute safety and emergency procedures, including fire, crowd control, inclement weather, and bomb-threat procedures.
Understand and operate emergency equipment, such as fire extinguishers, wheelchairs, and respirators.
Lift, carry, and store approximately 50 pounds in overhead areas.
Lift and move an immobilized adult in an emergency situation.
Bend, squat, kneel, climb stairs and ladders, and reach.
Push and/or pull approximately 75 pounds.
Work in extreme temperatures.
Use communication equipment such as telephones, radios, and beepers.
Communicate clearly and effectively with guests and other employees.
Interact with guests and colleagues courteously, empathetically, and discreetly.
Read and write effectively.
Sustain direct, high-volume contact with the public while maintaining a high degree of customer service and positive personal presentation.
Work mornings, evenings, weekends, and holidays.

Responsibilities

Deliver Sonesta Service in guest and client interactions and follow Sonesta G.U.E.S.T. standards.
Perform hotel security functions, including fire prevention and safety checks.
Investigate thefts, accidents, and other incidents on the property.
Prevent losses of company and guest property from theft, burglary, pilferage, and other criminal activity.
Help maintain a safe and tranquil environment for guests and employees.
Assist guests and colleagues with security- and safety-related inquiries.
Resolve guest and employee complaints or requests.
Conduct floor patrols, check doors and windows, and secure facilities during non-operating hours.
Monitor personnel activity on the premises to detect and counter theft and other criminal activity.
Complete associate forms and reports concerning accidents or issues on hotel premises.
Report hotel deficiencies promptly to appropriate departments for repair.
Perform other work-related duties as assigned by management.