Security Officer Customer Service Facility Patrol
About The Position
As a Security Officer Customer Service Facility Patrol in Upper Marlboro, Maryland, you will serve and safeguard clients at a utilities location. This unarmed patrol role involves monitoring and patrolling assigned areas, maintaining a visible presence to help deter security-related incidents, supporting access control activities, and providing customer service and communication. The position is part-time, scheduled Thursdays from 1:30 PM to 5:30 PM and Sundays from 2:30 PM to 10:30 PM, with a pay rate of $18.00 per hour. You will provide customer service to personnel, visitors, and contractors; follow site-specific security procedures and policies; and respond to emergencies as appropriate. You will also respond calmly to incidents, alarms, and critical situations according to post orders and escalation procedures, conduct regular and random patrols, monitor restricted-area access, and complete activity reports, incident documentation, and shift logs.
Requirements
- At least 2 years of security-related experience.
- Must be 21 years of age or older.
- Possess a high school diploma or equivalent.
- Applicants are subject to a background investigation in accordance with applicable laws.
- Applicants are subject to a drug screen to the extent permitted by law.
Nice To Haves
- A Guard Card/License is preferred.
- Access control or badge experience is preferred.
- Customer service experience is preferred.
Responsibilities
- Provide customer service to personnel, visitors, and contractors at a utility generation location by carrying out site-specific security procedures, policies, and emergency response activities as appropriate.
- Respond to incidents, alarms, and critical situations calmly, following established post orders and escalation procedures.
- Conduct regular and random patrols of facility grounds, access points, buildings, perimeter areas, and other assigned locations to identify and report unusual conditions.
- Monitor access to restricted areas, verify credentials as required, and report unauthorized activity or policy violations to appropriate site contacts.
- Complete accurate activity reports, incident documentation, and shift logs in accordance with company and site requirements.
Benefits
- Access to technology to view and claim additional shifts.
- Paid training and career growth opportunities.
- Participation in a retirement savings plan.
- Discounts on brands and services through the Perks Program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
