Security Officer Customer Service Patrol

Allied Universal • West Des Moines, IA

3d

About The Position

As a Security Officer Customer Service Patrol in West Des Moines, Iowa, you will serve and safeguard clients at a financial institution. This unarmed patrol role involves conducting routine patrols, maintaining a visible presence to help deter incidents, supporting access control activities, and providing professional customer service. You will communicate clearly with visitors and staff and respond to security-related concerns with integrity.

This is a full-time position scheduled Monday through Friday, 10:00 PM to 6:00 AM. The pay rate is $21.00 per hour. Applicants must have at least two years of security-related experience, be at least 18 years old for unarmed roles, and have a high school diploma or equivalent. Employment is contingent on a background investigation and, where permitted by law, a drug screen.

Requirements

• At least two years of security-related experience.
• At least 18 years of age for unarmed roles.
• High school diploma or equivalent.
• Applicants are subject to a background investigation in accordance with applicable laws.
• Applicants are subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

Nice To Haves

• Customer service experience.
• A guard card or license.
• Access control and badge experience.

Responsibilities

• Provide customer service to clients, visitors, and employees by carrying out security-related procedures, site-specific policies, and appropriate emergency response activities.
• Respond calmly and professionally to incidents, alarms, customer concerns, and critical situations, following established reporting procedures.
• Conduct regular and random unarmed patrols of banking areas, entrances, parking areas, and the surrounding perimeter to identify and report unusual activity or facility concerns.
• Monitor access points and observe visitor activity in accordance with site procedures to help maintain an orderly environment.
• Complete accurate activity logs, incident reports, and shift documentation, and communicate relevant information to site leadership and Allied Universal management.

Benefits

• Access to exclusive technology to view and claim additional shifts.
• Paid training and access to career growth opportunities.
• Retirement savings plan.
• Medical, dental, vision, basic life and AD&D, and disability insurance.
• Discounts on top brands and services through the Perks Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED