SECURITY OFFICER - VR & CB - FULL-TIME - SWING SHIFT

Mesquite Entertainment•Mesquite, NV

About The Position

The Security Officer interacts directly with customers and co-workers and helps provide a safe and secure environment by serving as a visible deterrent to unlawful activity. The role follows Mesquite Gaming and Nevada State Gaming Control Board policies, procedures, and regulations to protect company assets and maintain a safe, secure, and productive environment for guests and co-workers. The officer responds to calls for service, investigates complaints and violations, prepares reports and statements, and may testify in formal or informal proceedings. The role also provides customer and employee escorts, supports other departments, and acts as a first responder in medical situations by giving first aid until qualified medical assistance arrives. The officer is expected to provide courteous, attentive customer service and work effectively with other departments and emergency services.

Requirements

At least 21 years old.
High school diploma or equivalent.
State of Nevada Gaming Permit.
Alcohol Awareness Card.
Valid driver’s license.
D.M.V. driving history printout no more than 30 days old.
CPR/AED certification; the company provides this certification.
Good listening skills and attention to detail.
Ability to communicate professionally and effectively verbally, by radio and telephone, and in written statements.
Basic computer, typing, and Microsoft Office skills, including Word and Excel, to complete security reports.
Ability to maintain professionalism and self-control under adverse and stressful conditions.
Ability to multitask and prioritize calls for service.
Conflict resolution skills and adaptability, with the ability to solve problems involving guests and staff.
Integrity and a desire to serve and protect.
Customer- and team-oriented approach with excellent people skills.
Motivation and willingness to learn.
Ability to work all shifts, including weekends and holidays.

Responsibilities

Follow Mesquite Gaming and Nevada State Gaming Control Board policies, procedures, and regulations to ensure compliance and protect company assets.
Help maintain a safe, secure, and productive environment for guests and co-workers.
Investigate complaints and violations of law and policies.
Prepare accurate, comprehensive written reports and statements documenting events and activities, and testify in court or other proceedings when required.
Maintain positive working relationships with other departments and staff to resolve customer issues and concerns.
Respond to calls for service and use radio or telephone communications to summon security officers, company personnel, police, fire, or emergency medical services as appropriate.
Provide escorts for customers and company personnel, protecting them and valuables in their possession.
Make buys and fills for other departments.
Act as a first responder in medical situations and provide first aid until qualified medical assistance arrives.
Provide courteous, respectful, attentive customer service; listen to customer needs and coordinate with other departments to help ensure quality service.
Perform other job-related duties as assigned and instructed by management.