Security Officer - per diem
About The Position
The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas. The role identifies and reports safety hazards and unusual occurrences, investigates complaints and potential criminal conduct, and provides protective services. It may include restraining patients when authorized and making arrests under the authority of a State Special Police license, if applicable. The officer is expected to demonstrate excellent customer service and maintain strict confidentiality. The position also involves dispatching personnel using integrated security systems, responding to requests for assistance and medical emergencies, maintaining incident and evidence documentation, and assisting with victim support, dignitary protection, and traffic control. The role is per diem, onsite, and works a rotating shift.
Requirements
- Class D Passenger Vehicle Driver's License.
- Experience in hospital security, security or police work, emergency medical services, or customer service; 3–5 years preferred.
- Strong interpersonal communication and customer service skills, including the ability to interact effectively with all people and build positive relationships.
- Ability to de-escalate anxious or stressed individuals and manage aggression.
- Ability to work independently and as part of a team, and to multitask.
- Strong problem-solving skills.
- Critical and analytical thinking, good judgment, prioritization, industriousness, and ability to find creative solutions.
- Positive, empathetic, collaborative, and flexible customer-service approach; tact, diplomacy, active listening, and effective articulation.
- Understanding of community policing, risk analysis, and crime prevention concepts and practices.
- Strong writing skills for maintaining documentation.
- Intermediate computer skills, including typing and use of database software.
Nice To Haves
- Bachelor's degree in Criminal Justice preferred.
- 3–5 years of relevant experience preferred.
Responsibilities
- Patrol assigned areas, with particular attention to locations where security problems have occurred.
- Identify unsafe conditions and improperly secured areas or property to help prevent theft, injury, or damage to hospital property and to patients, visitors, and employees.
- Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved in incidents.
- Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals as appropriate and make arrests when authorized.
- Participate in subsequent court proceedings as required.
- Prepare accurate and complete written reports, record incidents in the log, and keep the Supervisor informed.
- Maintain accountability, documentation, and safekeeping of valuables, property, and evidence in the officer's custody.
- Perform dispatcher duties using integrated security systems, dispatch personnel by radio, and maintain related documentation.
- Assist workplace and domestic victims, respond to medical emergencies, and assist with patient restraints when authorized.
- Help protect dignitaries and control pedestrian and vehicular traffic.
- Maintain confidentiality and provide customer service to patients, visitors, and employees.
- Voluntarily participate in departmental committees, task forces, and teams.
Benefits
- Career advancement opportunities.
- Differentials, premiums, and bonuses as applicable.
- Recognition programs.
- Comprehensive benefits package; details provided by the Talent Acquisition team.
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What This Job Offers
Education Level
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