Security Officer- per diem

Mass General Brigham • Middleborough, MA

5d • Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations, patrolling assigned areas, and promptly identifying and reporting potential hazards and unusual occurrences. The role investigates complaints and potential criminal conduct, provides protective services, and assists with patient restraints when authorized. It requires strong customer service and confidentiality practices.

The officer may make arrests under the authority of a State Special Police license, when applicable and authorized. Duties also include responding to medical emergencies, assisting workplace and domestic victims, protecting dignitaries, managing pedestrian and vehicle traffic, and dispatching personnel through integrated security systems. The position is per diem, works evenings, and is onsite at 52 Oak Street.

Requirements

• Class D Passenger Vehicle Driver's License (State License).
• Strong interpersonal communication and customer service skills, including the ability to interact effectively with people and build trust.
• Ability to de-escalate anxious or stressed people and manage aggression.
• Ability to work independently and in teams and to multitask.
• Strong problem-solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and ability to develop creative solutions.
• Positive, empathetic, collaborative, flexible, and accessible customer-service approach.
• Tact, diplomacy, active listening, and effective communication.
• Understanding of community policing, risk analysis, and crime-prevention concepts and practices.
• Strong writing skills for documentation.
• Intermediate computer skills, including typing and use of database software.

Nice To Haves

• Bachelor's degree in Criminal Justice.
• 3–5 years of experience in hospital, security/police, emergency medical, or customer services.

Responsibilities

• Patrol assigned areas, with particular attention to locations where security problems have occurred.
• Identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, and damage.
• Maintain confidentiality standards.
• Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved.
• Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detain suspicious individuals as appropriate.
• Make arrests when authorized and participate in subsequent court proceedings as required.
• Prepare accurate written reports, record incidents in the log, and keep the Supervisor informed.
• Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
• Operate as a dispatcher using integrated security systems; dispatch personnel to occurrences and calls for assistance and maintain documentation.
• Assist workplace and domestic victims, respond to medical emergencies, and assist with patient restraints when authorized.
• Protect dignitaries and control pedestrian and vehicular traffic.
• Participate voluntarily in departmental committees, task forces, and teams.

Benefits

• Competitive base pay.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs.
• Potential comprehensive benefits package; details provided by Talent Acquisition.

What This Job Offers

• Education Level: No Education Listed