Security Officer - per diem

Mass General Brigham • Jamaica Plain, MA

6d • Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas. The officer watches for and promptly reports potential safety hazards and unusual occurrences, investigates complaints or potential criminal conduct, provides protective services, and assists in restraining patients when authorized. Excellent customer service and strict confidentiality are essential. When applicable and authorized under a State Special Police license, the officer may arrest criminal suspects.

The role also includes identifying unsafe conditions and improperly secured areas or property; investigating thefts, shortages, and complaints; preparing accurate incident reports and logs; maintaining the safekeeping and documentation of property and evidence; and operating as a dispatcher using integrated security systems. The officer responds to requests for assistance and medical emergencies, assists workplace and domestic victims, protects dignitaries, and controls pedestrian and vehicular traffic. Participation in departmental committees, task forces, and teams is voluntary.

This is a per diem, onsite position with a rotating shift at Brigham and Women's Faulkner Hospital, Inc., located at 1133 Centre Street. Scheduled weekly hours are 0. The listed pay range is $22.22–$31.71 per hour.

Requirements

• Class D Passenger Vehicle Driver's License (State License).
• Experience in hospital security/police, emergency medical, or customer services; 3–5 years preferred.
• Strong interpersonal communication and customer service skills, including the ability to establish positive relationships and interact effectively with all people.
• Ability to de-escalate anxious or stressed people and manage aggression.
• Ability to work independently and as part of a team and to multitask.
• Strong problem-solving skills and critical and analytical thinking, good judgment, prioritization, industriousness, and creative problem-solving.
• Customer service qualities including accessibility, energy, empathy, a positive attitude, collaboration, and flexibility.
• Tact, diplomacy, active listening, and effective articulation.
• Understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills for maintaining documentation.
• Intermediate computer skills, including typing and database software.

Nice To Haves

• Bachelor's degree in Criminal Justice preferred.

Responsibilities

• Enforce hospital security regulations and patrol assigned areas to provide a safe and secure environment for patients, visitors, and employees.
• Watch for and promptly report potential safety hazards and unusual occurrences.
• Identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, or damage.
• Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning involved individuals.
• Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals and, when authorized, make arrests.
• Participate in subsequent court proceedings as required.
• Prepare complete and accurate written reports, record incidents in logs, and keep the Supervisor informed.
• Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
• Operate as a dispatcher using integrated security systems, dispatch personnel by radio, and maintain documentation.
• Assist workplace and domestic victims and respond to medical emergencies.
• Assist in restraining patients when authorized and provide protective services, including protection of dignitaries.
• Control pedestrian and vehicular traffic.
• Maintain strict confidentiality.
• Voluntarily participate in departmental committees, task forces, and teams.

Benefits

• Competitive base pay.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Education Level: No Education Listed