Security Officer - per diem

Mass General Brigham•Boston, MA

7d•$22 - $32•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations, patrolling assigned areas, and promptly identifying and reporting safety hazards and unusual occurrences. The officer investigates complaints and potential criminal conduct, provides protective services, and assists with patient restraints when authorized. Excellent customer service is expected. When applicable and authorized under a State Special Police license, the officer may arrest criminal suspects. The role includes investigating thefts, shortages, and complaints involving potential criminal misconduct; notifying law enforcement agencies and detaining suspicious individuals when appropriate; and participating in court proceedings as required. The officer prepares accurate reports and incident logs, keeps the Supervisor informed, and maintains accountability and documentation for valuables, property, and evidence in their custody. The officer also serves as a dispatcher using integrated security systems, dispatching personnel by radio and responding to calls for assistance. Other duties include assisting workplace and domestic victims, responding to medical emergencies, protecting dignitaries, controlling pedestrian and vehicle traffic, and voluntarily participating in departmental committees, task forces, and teams. This is an onsite, per-diem position with a rotating shift at 1133 Centre Street.

Requirements

Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to interact effectively with diverse people and establish positive relationships.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and in teams and to multitask.
Strong problem-solving skills, critical and analytical thinking, good judgment, prioritization, industriousness, and ability to find creative solutions.
Tact, diplomacy, active listening, effective articulation, and a positive professional image.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for documentation and data support.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice preferred; experience cannot substitute for the degree.
3–5 years of experience in hospital, security/police, emergency medical, or customer services preferred.

Responsibilities

Patrol assigned areas, with particular attention to locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, or damage to hospital property and harm to patients, visitors, and employees.
Maintain strict confidentiality.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved in incidents.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct, detain suspicious individuals when appropriate, and make arrests when authorized.
Participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems; dispatch personnel by radio to occurrences and calls for assistance, and maintain documentation.
Assist workplace and domestic victims and respond to medical emergencies.
Assist with patient restraints when authorized and provide protective services, including protection of dignitaries.
Control pedestrian and vehicular traffic.
Voluntarily participate in departmental committees, task forces, and teams.
Enforce hospital security regulations and promptly report safety hazards and unusual occurrences.
Provide excellent customer service.