Security Officer - Part-Time Evenings

Mass General Brigham•Boston, MA

13d•$22 - $32•Onsite

About The Position

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing security regulations and patrolling assigned areas to identify and report potential safety hazards and unusual occurrences. Investigates complaints and potential criminal conduct, provides protective services, and assists with patient restraints when authorized. The role requires excellent customer service and, when applicable, responsibility for arresting criminal suspects under the authority of a State Special Police license. The officer patrols areas with particular attention to locations where security problems have occurred; identifies unsafe conditions and unsecured property; and maintains confidentiality. Duties also include investigating thefts, shortages, and complaints involving potential criminal misconduct; notifying law enforcement when appropriate; detaining suspicious individuals or making authorized arrests; and participating in court proceedings as required. The officer prepares accurate reports and incident logs, keeps the Supervisor informed, and maintains the security and documentation of valuables, property, and evidence in their custody. The position also includes dispatching personnel through integrated security systems, responding to calls for assistance, assisting workplace and domestic victims, responding to medical emergencies, protecting dignitaries, and controlling pedestrian and vehicular traffic. Participation in departmental committees, task forces, and teams is voluntary. This is an onsite, part-time evening role at Brigham and Women's Faulkner Hospital, scheduled Friday through Monday for 32 hours per week.

Requirements

Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to interact effectively with people and establish positive relationships.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, sound judgment, prioritization, industriousness, and creative problem-solving.
Customer service qualities including accessibility, energy, empathy, positivity, collaboration, and flexibility.
Tact, diplomacy, active listening, and effective articulation.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for documentation.
Intermediate computer skills, including typing and database software.
A bachelor's degree in Criminal Justice is preferred; experience cannot be accepted in lieu of a degree.

Nice To Haves

Bachelor's degree in Criminal Justice.
Three to five years of experience in hospital, security/police, emergency medical, or customer services.

Responsibilities

Patrol assigned areas, with particular attention to locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, and damage.
Maintain strict confidentiality.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals as appropriate and make authorized arrests when applicable.
Participate in subsequent court proceedings as required.
Prepare complete and accurate written reports and incident-log entries, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems; radio-dispatch personnel and document responses to occurrences and assistance calls.
Assist workplace and domestic victims and respond to medical emergencies.
Assist with patient restraints when authorized.
Participate in the protection of dignitaries and control pedestrian and vehicular traffic.
Voluntarily participate in departmental committees, task forces, and teams.