Security Officer - Part-Time Evenings

Mass General Brigham•Jamaica Plain, MA

11d•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas. The officer watches for and reports potential safety hazards and unusual occurrences, investigates complaints or potential criminal conduct, provides protective services, and assists with patient restraints when authorized. The role requires excellent customer service and, when applicable, responsibility for arresting criminal suspects under the authority of a State Special Police license. This is a regular, part-time evening position at Brigham and Women's Faulkner Hospital, Inc., scheduled Friday through Monday for 32 hours per week. It is onsite at 1153 Centre Street. The stated pay range is $22.22–$31.71 per hour. A bachelor's degree in Criminal Justice is preferred, and the position does not accept experience in lieu of a degree. Experience in hospital, security/police, emergency medical, or customer services is preferred, with 3–5 years indicated.

Requirements

Class D Passenger Vehicle Driver's License (State License).
Experience in hospital, security/police, emergency medical, or customer services; 3–5 years preferred.
Strong interpersonal communication and customer service skills, including the ability to interact effectively with all people and establish positive relationships.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and in teams and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, good judgment, prioritization, industriousness, and ability to develop creative solutions.
Customer-service qualities including accessibility, energy, concern, empathy, a positive attitude, collaboration, and flexibility.
Tact, diplomacy, active listening, effective articulation, and a positive professional image.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for documentation and data support.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice preferred.
3–5 years of experience in hospital, security/police, emergency medical, or customer services preferred.

Responsibilities

Patrol assigned areas, with particular attention to areas where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injury, or damage to hospital property, patients, visitors, and employees.
Maintain strict confidentiality standards.
Investigate thefts, shortages, and complaints involving potential criminal misconduct by questioning individuals involved in incidents.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detain suspicious individuals as appropriate; make arrests when authorized and participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems, dispatch personnel by radio to respond to occurrences and requests for assistance, and maintain documentation.
Assist workplace and domestic victims and respond to medical emergencies.
Assist with patient restraints when authorized, protect dignitaries, and control pedestrian and vehicular traffic.
Voluntarily participate in departmental committees, task forces, and teams.