Security Officer - evenings

Mass General Brigham•Belmont, MA

1d•$23 - $33•Onsite

About The Position

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and watching for and reporting potential safety hazards and unusual occurrences through patrol of assigned areas. Investigates complaints and potential criminal conduct, provides protective services, and assists in restraining patients when authorized and necessary. The role requires excellent customer service and strict confidentiality. If applicable, the officer may arrest criminal suspects under the authority of a State Special Police license. The officer patrols areas where security problems have occurred, identifies unsafe conditions and improperly secured property, investigates thefts and other complaints, and notifies law enforcement agencies of potential or actual misconduct. Responsibilities also include preparing accurate reports and incident logs, maintaining custody documentation for valuables and evidence, dispatching personnel using integrated security systems, responding to calls and medical emergencies, assisting victims, protecting dignitaries, and controlling pedestrian and vehicle traffic. Voluntary participation in departmental committees, task forces, and teams is encouraged. This is an onsite, regular position at 115 Mill Street, scheduled for 40 hours per week on the evening shift from 2:30 p.m. to 10:30 p.m.

Requirements

Class D Passenger Vehicle Driver's License (State License).
Strong interpersonal communication and customer service skills, including the ability to interact effectively with people and establish positive relationships.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team and to multitask.
Strong problem-solving, critical-thinking, analytical, judgment, prioritization, and written communication skills.
Knowledge of community policing, risk analysis, and crime prevention concepts and practices.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor’s degree in Criminal Justice preferred; experience may be accepted in lieu of a degree.
Three to five years of experience in hospital, security/police, emergency medical, or customer services preferred.

Responsibilities

Patrol assigned areas, with particular attention to areas where security problems have occurred.
Enforce hospital security regulations and identify and report safety hazards, unusual occurrences, unsafe conditions, and improperly secured property.
Investigate complaints, thefts, shortages, and potential criminal misconduct by questioning individuals involved in incidents.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detain suspicious individuals when appropriate; make arrests when authorized and participate in subsequent court proceedings as required.
Assist in restraining patients when authorized and provide protective services.
Prepare complete and accurate written reports, make incident-log entries, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer’s custody.
Perform dispatcher duties using integrated security systems, dispatch personnel by radio, respond to occurrences and calls for assistance, and maintain documentation.
Assist workplace and domestic victims, respond to medical emergencies, protect dignitaries, and control pedestrian and vehicular traffic.
Maintain strict confidentiality and provide excellent customer service.
Participate voluntarily in departmental committees, task forces, and teams.