Security Officer - evenings

Mass General Brigham•Belmont, MA

1d•$23 - $33•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas. The role involves watching for and promptly reporting safety hazards and unusual occurrences, investigating complaints or potential criminal conduct, assisting with patient restraints when authorized, and providing protective services. The officer demonstrates strong customer service and, when applicable and authorized, may arrest criminal suspects under the authority of a State Special Police license. This is a 40-hour-per-week onsite position on the evening shift, scheduled from 2:30 p.m. to 10:30 p.m. The position is based at 115 Mill Street.

Requirements

Strong interpersonal communication and customer service skills, including the ability to interact respectfully with diverse people and build trust.
Ability to de-escalate anxious or stressed individuals and manage aggression.
Ability to work independently and as part of a team, and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, sound judgment, prioritization, industriousness, and the ability to find creative solutions.
Positive, empathetic, collaborative, and flexible customer-service approach; tact, diplomacy, active listening, and effective articulation.
Understanding of community policing, risk analysis, and crime-prevention concepts and practices.
Strong writing skills for preparing and maintaining documentation.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor’s degree in Criminal Justice preferred; experience cannot be accepted in lieu of a degree.
Three to five years of experience in hospital, security/police, emergency medical, or customer service work preferred.
Class D Passenger Vehicle Driver’s License preferred.
Basic Life Support (BLS) certification preferred.
Basic Officer Certification (CHSO) from the International Association for Healthcare Security and Safety preferred.
Supervisory Certification (CHSS) from the International Association for Healthcare Security and Safety preferred.
Personal Driver’s License (New Hampshire) preferred.
MGH Security RMV Check/Registry of Motor Vehicles Driving Report preferred.

Responsibilities

Patrol assigned areas, paying particular attention to locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injury, or damage involving hospital property, patients, visitors, and employees.
Maintain strict confidentiality.
Investigate thefts, shortages, and complaints involving potential criminal misconduct by questioning individuals involved in incidents.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals as appropriate and make arrests when authorized.
Participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer’s custody.
Perform dispatcher duties using integrated security systems; dispatch personnel by radio to incidents and calls for assistance, and maintain related documentation.
Assist workplace and domestic victims, respond to medical emergencies, and assist with patient restraints when authorized.
Protect dignitaries and control pedestrian and vehicular traffic.
Voluntarily participate in departmental committees, task forces, and teams.