Security Officer- evenings

Mass General Brigham•Boston, MA

6d•$22 - $32•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations, patrolling assigned areas, and promptly identifying and reporting safety hazards or unusual occurrences. The role investigates complaints and potential criminal conduct, provides protective services, and may assist in restraining patients when authorized. Officers are expected to demonstrate excellent customer service and maintain strict confidentiality. If applicable, officers may arrest criminal suspects under the authority of a State Special Police license. The position also involves investigating incidents, preparing accurate reports and logs, maintaining evidence and property documentation, and working as a dispatcher with integrated security systems. Officers respond to calls for assistance and medical emergencies, support victims, protect dignitaries, control pedestrian and vehicle traffic, and may participate in departmental committees, task forces, and teams.

Requirements

Bachelor's degree in Criminal Justice is preferred; experience cannot be substituted for a degree.
Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to interact effectively with diverse people and build trust and respect.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work effectively independently and as part of a team, and to multitask.
Strong problem-solving skills, critical and analytical thinking, good judgment, prioritization, industriousness, and ability to develop creative solutions.
Customer service orientation that is accessible, energetic, concerned, empathetic, positive, collaborative, and flexible.
Tact, diplomacy, active listening, effective articulation, and a positive professional image.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for documentation.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice.

Responsibilities

Patrol assigned areas, with particular attention to locations where security problems have occurred.
Identify unsafe conditions and unsecured areas or property to help prevent theft, injuries, and damage.
Maintain strict confidentiality.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detain suspicious individuals when appropriate.
Make arrests when authorized and participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems, including dispatching personnel by radio and documenting occurrences and assistance calls.
Assist workplace and domestic victims, respond to medical emergencies, and assist with patient restraints when authorized.
Help protect dignitaries and control pedestrian and vehicular traffic.
Participate voluntarily in departmental committees, task forces, and teams.