Security Officer- evenings

Mass General Brigham•Jamaica Plain, MA

5d•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas. The role involves watching for and reporting safety hazards and unusual occurrences, investigating complaints or potential criminal conduct, providing protective services, and assisting with patient restraints when necessary. The officer is expected to demonstrate excellent customer service and maintain strict confidentiality. When applicable and authorized under a State Special Police license, the officer may arrest criminal suspects. The position is based onsite at Brigham and Women's Faulkner Hospital, Inc. The schedule is Monday through Friday, 40 hours per week, evenings. The stated pay range is $22.22–$31.71 per hour. A bachelor's degree in Criminal Justice is preferred, and a Class D passenger vehicle driver's license is required.

Requirements

Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to interact effectively with people and establish positive relationships.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, good judgment, prioritization, industriousness, and the ability to develop creative solutions.
Customer-service qualities including accessibility, energy, concern, empathy, a positive attitude, collaboration, and flexibility.
Tact, diplomacy, active listening, and effective articulation.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for maintaining documentation.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice.

Responsibilities

Patrol assigned areas, with particular attention to locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injury, or damage to hospital property, patients, visitors, and employees.
Maintain strict confidentiality standards.
Investigate thefts, shortages, and complaints involving potential criminal misconduct by questioning individuals involved in incidents.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals as appropriate and, when authorized, make arrests.
Participate in subsequent court proceedings as required.
Prepare and submit complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Serve as a dispatcher using integrated security systems; dispatch personnel by radio to occurrences and calls for assistance, and maintain documentation.
Assist workplace and domestic victims and respond to medical emergencies.
When authorized, assist in restraining patients; protect dignitaries; and control pedestrian and vehicular traffic.
Participate voluntarily in departmental committees, task forces, and teams.