Day Shift Security Officer - Full Time (Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

7h•Onsite

About The Position

The Security Officer provides an observable deterrent to criminal activity within their span of control and supports the protection of patrons, employees, and Hoosier Park property. The position performs patrols and escort activities, responds to safety and crowd-control concerns, documents incidents, and cooperates with internal departments, law enforcement, and gaming agents. The officer also provides patrons and employees with information about property locations and scheduled activities and maintains a professional appearance and positive guest and employee relations. The role requires working in a smoking environment with usually moderate noise. The officer may need access to general and secure or sensitive gaming-facility and back-of-house areas, as well as patron information, investigation information, and internal controls. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The role has no direct reports.

Requirements

Must be at least 21 years old.
High school diploma or GED and at least six months of related security experience and training, or an equivalent combination of education, security experience, and training.
Proficient in spoken and written English, including the ability to read and comprehend written instructions and correspondence, write detailed and clear reports and forms, and communicate professionally and effectively.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to use common sense in following written, verbal, or diagrammatic instructions and to address problems involving variables or standard situations among patrons or employees.
Flexible to work various shifts, weekends, and holidays.
Ability to push, pull, or lift up to 10 pounds regularly and up to 25 pounds frequently.
Ability to use hands and arms for handling and reaching; talk and hear; climb or balance; and stoop, kneel, crawl, or crouch.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability to ascend and descend stairs, maintain equilibrium for extended periods, and frequently stand, walk, and sit for extended periods.
Ability to maintain a professional work environment with management and staff and to behave and appear in accordance with established standards.
Must obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission, a valid Indiana driver’s license, and First Aid Training certification. Some Security Officer positions require Indiana State Police certification and other certifications that may be needed for the position.
Ability to work in a smoking environment.

Responsibilities

Provide designated escort activities to protect patrons, employees, and Hoosier Park property, consistent with internal control regulations and departmental standard operating procedures.
Observe and report violations of regulatory, internal control, and company-sponsored policies and procedures.
Interact and cooperate professionally with internal departments and external law enforcement agencies within the role’s span of control.
Provide written documentation of incidents and events, whether observed or reported, when requested.
Maintain compliance with applicable regulatory, internal control, and company policies and procedures.
Provide patrons and employees with information about property locations and scheduled activities.
Take a leadership role in employee and guest relations, professional appearance, and security interventions involving guests or employees.
Complete ingress and egress logs, accident and incident reports, jackpot documentation, lost-and-found reports, and dispatch logs.
Remain alert to issues requiring a security presence and conduct continuous patrols.
Assist Indiana Gaming Agents and other law enforcement agencies as requested, including assistance with arrest and detention functions.
Interact with external departments and follow applicable notification protocols within established compliance directives.
Initiate corrective action on crowd-control issues, focusing on patron and employee safety, particularly during emergencies, drills, and special events.
Complete concise, professional accident and incident reports accurately documenting events, participants, locations, and times involving patrons, employees, property, and assets.
Maintain knowledge of activities and events scheduled on the property.
Present a consistent appearance reflecting personal pride and pride in Hoosier Park Casino and the Security Department.
Perform other duties as assigned.