Day Shift Security Dispatcher - Full Time (Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

About The Position

Receive emergency or non-emergency calls, dispatch personnel and equipment, and provide pre-arrival instructions to callers. The position does not directly supervise anyone. The dispatcher coordinates calls and requests involving other law enforcement and firefighting agencies; manages information in computer systems; tests, inspects, and operates communications and computer equipment; and prepares and maintains reports and records. Other duties may be assigned. The role requires an outgoing, energetic, and enthusiastic attitude, comfort initiating conversations with guests, and a focus on creating a fun and welcoming environment. The dispatcher must support positive customer service and professional conduct with guests, coworkers, management, and the community. The position requires flexibility to work various shifts, weekends, and holidays, and the ability to work in a smoking environment where noise is usually moderate.

Requirements

Must be at least 21 years old.
One-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.
Outgoing, energetic, and enthusiastic attitude; comfortable initiating conversations and creating a fun environment for guests.
Proficient in spoken and written English, with ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals, and write routine reports and correspondence.
Ability to perform basic arithmetic, including adding and subtracting two-digit numbers and multiplying and dividing with 10s and 100s, using units of American money and weight measurement, volume, and distance.
Knowledge of database, spreadsheet, and word-processing software.
Ability to follow written, oral, or diagrammed instructions using common-sense understanding and to address problems involving several concrete variables in standardized situations.
Flexible to work various shifts, weekends, and holidays.
Ability to push, pull, or lift up to 25 pounds.
Ability to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to ascend and descend stairs, maintain equilibrium for an extended period, stand, walk, and frequently sit.
Must obtain and maintain a license from the Indiana Gaming Commission and Indiana Horse Racing Commission, and maintain a valid Indiana driver’s license.
Must be able to access general and secure or sensitive areas of the gaming facility and back-of-house areas, and periodically access patron and investigation information.
Must be able to work in a smoking environment.

Responsibilities

Coordinate emergency calls and relay daily information and assistance requests involving other law enforcement and firefighting agencies.
Enter, update, and retrieve information in computer systems relating to radio traffic, lost and found, stolen property, and other information.
Test, inspect, and operate radio, telephone, computer, and other equipment as needed.
Prepare, review, and maintain reports, statistics, and records.
Perform other duties as assigned.
Maintain a professional work environment with management and staff; foster a fun environment and treat guests and coworkers graciously.
Promote a positive influence in the community and participate in company-sponsored events.
Support and demonstrate superior customer service in accordance with department and company standards and programs.
Ensure behavior and appearance comply with established standards.
Obtain and maintain required gaming and horse racing commission licenses and a valid Indiana driver’s license.