Cage Shift Supervisor- Full Time (Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

About The Position

The Cage Shift Supervisor oversees daily operations of the cage area and provides excellent service to internal and external guests. The role coordinates and supervises cage cashier controls and procedures, including the security and accountability of company funds and the routing of paperwork. It also schedules cage team members to maintain adequate coverage, addresses customer complaints related to cage matters, and works with other casino departments to resolve team member issues. The supervisor enforces gaming regulations, internal controls, and company policies and procedures, and performs main banker or cage cashier functions when needed. Other duties may be assigned. The position directly supervises the DR Cage Cashier – Main Banker and indirectly reports to the Cage Training Supervisor. The successful candidate fosters a fun, welcoming environment for guests and coworkers, promotes positive community influence and participation in company-sponsored events, supports superior customer service, and maintains professional conduct and appearance. The role requires a license from the Indiana Gaming Commission and access to gaming-facility areas including the cage, count room, and main bank. It also involves regular access to patron personal and financial data and personnel/payroll records. Work may involve secondary smoke, moving mechanical parts, electrical-shock risk, occasional outdoor weather exposure, and usually high noise levels. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be 21 years of age or older.
Proficient in spoken and written English, including the ability to read general business periodicals, professional journals, technical procedures, and governmental regulations; write simple reports, correspondence, and procedure manuals; and present information and respond to questions from groups, clients, customers, and the public.
Associate degree from a two-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to work with probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions in practical situations.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and handle abstract and concrete variables.
Outgoing, energetic, and enthusiastic attitude; comfortable initiating conversations and creating a fun environment for guests.
Flexibility to work various shifts, weekends, holidays, and long hours as applicable; schedules may vary according to business needs.
Must be able to regularly push, pull, or lift up to 10 pounds and occasionally up to 25 pounds.
Specific vision abilities include close, distance, and color vision, depth and peripheral perception, and ability to adjust focus.
Regularly stand, walk, use hands to finger, handle, or feel, talk or hear, reach, climb or balance, and stoop, kneel, crouch, or crawl; occasionally sit and taste or smell.
Must be able to obtain and maintain a license from the Indiana Gaming Commission.
Must be able to access gaming-facility areas, including the cage, count room, and main bank, and regularly access patron personal data, credit information, player database, financial records, and personnel/payroll records.
Able to work around secondary smoke, moving mechanical parts, risk of electrical shock, occasional outdoor weather conditions, and usually high noise levels.

Nice To Haves

Previous supervisory experience.

Responsibilities

Oversee daily operations of the cage area.
Provide excellent internal and external guest service.
Coordinate and supervise cage cashier controls and procedures, including securing company funds, ensuring accountability for monies, and routing paperwork.
Schedule cage team members and ensure adequate coverage for customer service.
Resolve customer complaints regarding cage matters and work with other casino departments to facilitate resolution of team member issues.
Enforce gaming regulations, internal controls, and company policies and procedures.
Perform main banker or cage cashier functions when needed.
Foster a fun environment, treat guests and coworkers graciously, and promote a positive influence in the community, including participating in company-sponsored events.
Support and demonstrate superior customer service in accordance with department and company standards and programs.
Ensure behavior and appearance comply with established standards and maintain a professional work environment.
Perform other duties as assigned.