Cage Shift Supervisor- Full Time (Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

About The Position

The Cage Shift Supervisor oversees daily operations of the cage area and directly supervises the DR Cage Cashier and Main Banker. The role coordinates and supervises cage cashier controls and procedures, including securing company funds, accounting for monies, and routing paperwork. It also schedules cage team members and ensures adequate coverage to deliver excellent customer service. The supervisor resolves cage-related customer complaints and works with other casino departments to resolve team member issues. The position enforces gaming regulations, internal controls, and company policies and procedures, and performs main banker or cage cashier duties when needed. Other duties may be assigned. The role requires an outgoing, energetic, and enthusiastic approach to guest service, and supports a fun environment for guests and coworkers. The supervisor must promote positive community influence, participate in company-sponsored events, maintain professional conduct and appearance, and follow department and company customer-service standards. Work schedules may vary with business needs, including different shifts, weekends, holidays, and long hours when applicable. The position requires obtaining and maintaining an Indiana Gaming Commission license and access to gaming facility areas and sensitive patron, financial, and personnel records.

Requirements

Must be at least 21 years old.
Proficient in spoken and written English, including the ability to read general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write simple reports, correspondence, and procedure manuals, and present information effectively and respond to questions from managers, clients, customers, and the public.
Associate degree from a two-year college or university, one to two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to apply mathematical concepts, including probability, statistical inference, geometry, trigonometry, fractions, percentages, ratios, and proportions.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form while handling abstract and concrete variables.
Outgoing, energetic, and enthusiastic attitude, with comfort initiating conversations and creating a fun environment for guests.
Flexibility to work various shifts, weekends, holidays, and long hours when applicable; schedules may vary to meet business needs.
Ability to obtain and maintain a license from the Indiana Gaming Commission.
Ability to regularly push, pull, or lift up to 10 pounds and occasionally push, pull, or lift up to 25 pounds.
Specific vision abilities, including close, distance, and color vision, depth perception, peripheral vision, and ability to adjust focus.
Ability to perform required physical activities, including regularly standing, walking, using hands to handle or feel, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling; occasionally sitting and tasting or smelling.
Ability to access general gaming facility areas and the cage, count room, and main bank, and regularly access sensitive patron personal data, credit information, player database, financial records, and personnel/payroll records.
Ability to work around secondary smoke, moving mechanical parts, risk of electrical shock, occasional outside weather conditions, and usually high noise levels.

Nice To Haves

Previous supervisory experience preferred.

Responsibilities

Oversee daily operations of the cage area.
Directly supervise the DR Cage Cashier and Main Banker.
Coordinate and supervise cage cashier controls and procedures, including securing company funds, accounting for monies, and routing paperwork.
Schedule cage team members and ensure adequate coverage for customer service.
Resolve customer complaints concerning cage matters and collaborate with other casino departments to resolve team member issues.
Enforce gaming regulations, internal controls, and company policies and procedures.
Perform main banker or cage cashier functions when needed.
Provide excellent internal and external guest service and promote a fun, positive environment.
Maintain professional conduct and appearance and comply with department and company standards.
Support community initiatives and participate in company-sponsored events.