Security Officer - [YR] Level III - 1st Shift - Dollywood Theme Park - Full-Time Year Round

All Career•Pigeon Forge, TN

20h•Onsite

About The Position

The Security Officer III protects people and property, maintains a peaceful, fun-filled and safe atmosphere, and enforces security procedures at Dollywood while helping create memorable experiences for guests. The role includes security patrols and response, access and crowd control, traffic and parking support, guest assistance, monitoring security systems, and providing support to other departments as assigned. The officer is expected to represent Dollywood with a genuinely friendly, caring, and professional approach and to follow company safety policies and procedures. The position requires at least one year of successful experience in a similar role, with preference for prior law enforcement or security-related experience. Candidates must meet Tennessee Security Officer certification and licensing qualifications, be at least 21 years old, meet the stated Tennessee police-officer requirements, and satisfy background, physical, psychological, drug-screening, and driving-record requirements. First Aid and CPR certification is required or must be obtained in a timely manner. The officer must be willing and able to pass a First Responder Course and apply its material when needed. The work can involve lifting up to 100 pounds, sitting, standing, or walking for shifts of up to 16 hours, traveling across varied terrain and stairs, repetitive movements, working at heights up to 60 feet using approved safety equipment, and working indoors or outdoors in extreme heat or cold. Schedules may include overtime, evenings, weekends, and holidays.

Requirements

At least one year of successful experience in a similar role.
Must be at least 21 years old.
Must meet qualifications for Tennessee Security Officer certification and licensing through the Department of Commerce & Insurance Private Protection Services, as prescribed by Tennessee Code Annotated 62-35.
Must meet the same requirements as a Tennessee police officer, including having a high school diploma or equivalent.
Must satisfy the stated criminal-history and conduct restrictions, including restrictions related to felony convictions and specified offenses.
Must not have been released or discharged from the armed forces under other than honorable conditions.
Must have fingerprints on file with the Tennessee Bureau of Investigation.
Must pass a physical examination by a licensed physician and have good moral character as determined by a thorough investigation.
Must be certified by a Tennessee-licensed health care provider qualified in psychiatry or psychology as free from impairments that would affect essential job functions, with or without reasonable accommodation.
First Aid and CPR certification required, or ability to obtain certification in a timely manner.
Must be willing and able to pass the First Responder Course and apply its material when needed.
Must have basic computer skills and working knowledge of Microsoft applications.
Must be able to safely operate company vehicles according to company policy and have a valid driver's license, proof of auto liability insurance, and an acceptable motor vehicle record.
Must complete satisfactory background screening, including criminal history, credit check, and motor vehicle record check.
Must be able to pass a pre-hire drug screen and random or for-cause drug screens as directed by the company, and comply with drug- and alcohol-free workplace policies.
Must be able to cope with situations firmly, courteously, tactfully, and respectfully of others' rights.
Must communicate effectively with guests and hosts using approved methods; demonstrate sound judgment, confidentiality, flexibility, self-discipline, and time management.
Must be able to comprehend instructions, retain information, prioritize assignments, and perform basic arithmetic accurately.
Must be able to work at heights up to 60 feet using approved safety equipment and follow safety policies.
Must meet the physical demands of the job, including occasional to frequent lifting of up to 100 pounds and sitting, standing, or walking for up to 16 hours.
Must be able to work indoors and outdoors in varying weather, including extreme cold and heat, and travel over stairs, uneven surfaces, and changing terrain.
Must maintain a professional appearance and good personal hygiene and demonstrate Dollywood's stated servant qualities.

Nice To Haves

Prior law enforcement or security-related experience is preferred.

Responsibilities

Assist with wild animal control and monitoring during the shift while following safety policies and procedures.
Assist guests and hosts with vehicle problems.
Assist with transporting and escorting hosts who are transporting company funds.
Assist the Safety-First Aid Department as assigned.
Assist with fire and flood prevention.
Represent Dollywood with a genuinely friendly and caring manner and take pride in work.
Help control and direct traffic flow for hosts and guests on company property.
Control park access at host and service entrances.
Provide crowd control.
Assist guests with directions and general information.
Participate in parking control procedures, monitor host vehicles, and issue citations for improperly parked vehicles.
Monitor security systems, including fire suppression and park alarm systems.
Patrol buildings and guest and host parking lots.
Provide dignitary protection for visiting celebrities.
Respond to calls involving unruly guests or hosts and calls concerning shoplifting, burglary, and theft.
Assist with lost-guest calls and work to reunite separated parties.
Take possession of lost property and return it to Lost & Found.
Maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Use effective communication, problem-solving, conflict-management, and interpersonal skills to support a safe and secure environment.
Work collaboratively with co-workers and cross-functional teams, supporting shared goals and continuous improvement.