Merchandise Coordinator - [YR] Dollywood Theme Park - Full Time Year Round

The Dollywood Company•Pigeon Forge, TN

About The Position

The Merchandise Coordinator manages product inventory, supports guest service, performs administrative duties, and helps execute merchandise plans consistently. The role serves as an Inventory System Super-User, maintaining inventory controls and system records; supports division administration and merchandise projects; and works with finance and operating teams on period-end processes, cycle counts, POS testing, and annual physical inventory. The coordinator also maintains craft production data and recipes, identifies markdown opportunities with Manager approval, and assists leadership with stock, raw materials, supplies, vendor information, and purchasing records. The position involves collecting and analyzing inventory and sales data, preparing reports on sell-through and replenishment needs, troubleshooting scanning and inventory discrepancies, and creating product lists for operating teams. It also serves as a point of contact for Sales and Service teams regarding guest correspondence, refunds, exchanges, purchases, and vendor inquiries, ensuring responses are courteous and timely. The coordinator is expected to improve processes and procedures continuously. The role requires a high school diploma or GED and 3–5 years of retail or data-entry accounting experience. Required experience also includes 1–2 years using Microsoft Office products, including Word and Excel. Experience with retail analysis and inventory systems, and with merchandise POS, inventory, and ordering systems, is preferred. Candidates must successfully complete a post-employment background check and drug screen. The position requires flexibility for assigned schedules, including any required overtime, evenings, weekends, and holidays, and the ability to work in varying weather conditions and meet the listed physical demands.

Requirements

High school diploma or GED.
3–5 years of retail or data-entry accounting experience.
1–2 years of experience with Microsoft Office products, including Word and Excel.
Successfully complete a post-employment offer background check and drug screen.
Strong analytical, organizational, creative problem-solving, and trend-tracking skills; ability to collect and research data.
Friendly and professional communication with guests, vendors, and employees; effective communication, problem-solving, conflict-management, and interpersonal skills.
Self-motivated and disciplined, able to prioritize and complete assignments on time, maintain confidentiality, and adapt to changing priorities in a fast-paced environment.
Dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Ability to perform basic arithmetic accurately and communicate effectively using standard English grammar and punctuation.
Ability to tolerate varying outdoor temperatures and weather conditions, including extreme cold and heat.
Ability to operate or drive a company vehicle with a valid Tennessee driver's license and insurance.
Ability to meet the physical demands of the position, including manual dexterity, sitting and/or standing, repetitive movements, and lifting up to 50 pounds with assistance.
Ability to work cooperatively with others, resolve problems and conflicts, support a team environment, and contribute to a safe and secure environment for hosts and guests.

Nice To Haves

1–2 years of experience successfully implementing, analyzing, and troubleshooting retail analysis and retail inventory systems.
1–2 years of experience with merchandise POS, inventory, and ordering systems.

Responsibilities

Manage inventory-control functions in the inventory system, including promotions, kits, recipes, production, hot keys, adjustments, cost and retail changes, transfers, returns, and reports.
Provide administrative support as a division representative, including coordinating host celebrations and merchandise projects, processing mail, purchasing supplies, and maintaining communication boards.
Partner with finance and operating teams on period-end functions, cycle counting, offline POS testing, and annual physical inventory.
Enter craft-location production data and adjustments, and maintain accurate raw-material records and production recipes with leadership direction.
Analyze inventory reports and execute markdowns with Manager approval under established guidelines.
Facilitate leadership requests for stock, raw materials, and supplies; gather item and pricing specifications from vendors and maintain sales records, catalogs, and purchase history.
Collect and research data using analytical, organizational, creative problem-solving, and trend-tracking skills.
Generate and analyze reports on category, program, seasonal-goods, and raw-material sell-through to balance inventory between locations or determine replenishment needs; provide purchase-order copies to vendors in accordance with separation-of-duty guidelines.
Troubleshoot product scan issues and inventory discrepancies, including open SKUs and negative on-hand quantities.
Serve as a main point of contact to Sales and Service teams for guest correspondence and related requests, including refunds, exchanges, product purchases, and vendor inquiries; alert appropriate teams to recurring issues.
Fulfill guest service needs and track correspondence and response times to ensure professional, courteous, timely handling according to guidelines.
Create product lists by category or program so operating teams are aware of all components.
Drive and implement continuous improvements to processes and procedures.