Security Officer - [YR] Level III - 1st Shift - Dollywood Theme Park - Full-Time Year Round

The Dollywood Company•Pigeon Forge, TN

2d•Onsite

About The Position

The Security Officer III protects people and property, maintains a safe and welcoming atmosphere, and enforces security procedures at Dollywood. The role includes guest and host assistance, patrol and access-control duties, responses to service calls, and support for safety and emergency-prevention activities. The position requires the ability to work a flexible schedule, including overtime, evenings, weekends, and holidays, and to work indoors and outdoors in varying weather conditions.

Requirements

At least one year of successful experience in a similar role.
Meet the qualifications for certification as a Tennessee Security Officer and licensing by the Department of Commerce & Insurance Private Protection Services under Tennessee Code Annotated 62-35.
Be at least 21 years old.
Ability to develop skill in the use and care of firearms.
First Aid and CPR certification, or ability to obtain certification in a timely manner.
Willingness and ability to pass the First Responder Course and apply the material when needed.
High school diploma or equivalent.
Meet the stated Tennessee police-officer requirements, including background and character screening, fingerprinting, physical examination, and psychological fitness certification.
No disqualifying convictions or pleas as specified in the posting, and no less-than-honorable discharge from the U.S. armed forces.
Basic computer skills and working knowledge of Microsoft applications.
Ability to safely operate company vehicles; valid driver's license, proof of auto liability insurance, and an acceptable motor vehicle record.
Ability to communicate effectively and courteously, exercise sound judgment, maintain confidentiality, and handle conflict and problem solving.
Self-motivated and disciplined, dependable, able to prioritize work, and productive in a fast-paced environment.
Ability to work assigned schedules, including required overtime, evenings, weekends, and holidays.
Ability to collaborate with cross-functional teams, adapt to changing priorities, and support coworkers.
Ability to perform basic arithmetic and comprehend instructions and retain information.
Ability to work comfortably at heights up to 60 feet using approved safety equipment.
Ability to comply with the company's drug- and alcohol-free workplace policies and pass pre-hire and random or for-cause drug screens.
Ability to lift and carry up to 100 pounds occasionally to frequently, following safe lifting guidelines.
Ability to sit, stand, or walk for extended periods, potentially up to 16 hours, and travel across property with varied terrain, stairs, and uneven surfaces.
Ability to perform repetitive movements and work indoors or outdoors in extreme heat or cold.
Ability to meet the physical and cognitive demands of the job, including critical thinking, attention to detail, information processing, and effective communication.

Nice To Haves

Prior law enforcement or security-related experience is preferred.

Responsibilities

Assist with wild animal control and monitoring during the shift while following safety policies and procedures.
Assist guests and hosts with vehicle problems.
Assist with transporting and escorting hosts transporting company funds.
Assist the Safety-First Aid Department as assigned.
Assist with fire and flood prevention.
Represent Dollywood through friendly, caring conduct and pride in work.
Assist with controlling and directing traffic flow for hosts and guests on company property.
Control park access at host and service entrances.
Provide crowd control.
Assist guests with directions and general information.
Participate in parking control, monitor host vehicles, and issue citations for improperly parked vehicles.
Monitor security systems, including fire suppression and park alarm systems.
Patrol buildings and guest and host parking lots.
Provide dignitary protection services for visiting celebrities.
Respond to calls involving unruly guests or hosts and service calls related to shoplifting, burglary, and theft.
Assist with lost-guest calls and help reunite separated parties.
Take possession of lost property and return it to Lost & Found.