Security Officer, Security

Heywood Hospital•Gardner, MA

1d•$22 - $31

About The Position

The Security Officer helps maintain a safe, clean, and healthy hospital environment for patients, visitors, and staff. The role provides courteous assistance and customer service, responds to emergencies and other incidents, patrols hospital buildings and grounds, manages access and parking, and supports clinical staff when requested while prioritizing patient safety. Officers may work across multiple facilities, perform hospital valet duties, and complete light cleaning and maintenance tasks as assigned. The position requires working within a rotating schedule framework and may involve standing or walking for long periods, occasional running, physical handling of objects, and working in adverse weather.

Requirements

High school diploma or equivalent preferred.
Two years of law enforcement, military, or Security Officer experience, or an equivalent combination of education and experience, strongly preferred.
Must be at least 21 years old and hold a valid Massachusetts driver's license to operate motor vehicles, with at least four consecutive years of driving experience in good standing.
Must be able to drive the hospital shuttle van and/or patient or visitor vehicles in all weather conditions.
Ability to read, analyze, and interpret general business documents.
Effective verbal and written communication skills.
Ability to manage highly stressful or emotional situations, such as complaints, fights, and emergencies.
Ability to deal with patients, employees, visitors, and customers with tact and confidentiality.
Ability to physically manage and verbally de-escalate patients and visitors as needed while maintaining everyone's physical safety and professionalism.
Working knowledge of computers and databases.
Must be able to work within a rotating schedule framework.
Ability to stand for long periods, often an entire shift; walk long distances frequently and run short distances occasionally.
Ability to exert 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.
Frequent reaching, handling, and stooping.
Ability to work in adverse weather conditions, including rain, snow, cold, and heat.
Required behavioral attributes include achievement motivation, concern for order, flexibility, initiative, self-confidence, customer-service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Nice To Haves

High school diploma or equivalent.
Two years of law enforcement, military, or Security Officer experience, or an equivalent combination of education and experience.

Responsibilities

Interact with everyone in a friendly, courteous, and respectful manner, and offer or locate assistance as needed.
Protect privacy and confidentiality and help others maintain awareness.
Help maintain a clean, safe, and healthy hospital environment and respond promptly and appropriately to emergencies.
Support compliance with regulations, accreditation and licensure requirements, hospital attendance policies, and mandatory training requirements.
Report incidents promptly and effectively; respond to incidents, complaints, and alarms; and prepare detailed written reports.
Engage in, monitor, and enforce hand hygiene compliance when in direct patient contact.
Provide customer service and greet, welcome, and assist hospital employees, patients, and visitors.
Patrol buildings and grounds through structured tours in accordance with supervisor instructions, post orders, and policy.
Direct traffic and enforce parking regulations in accordance with supervisor instructions, post orders, and policy.
Assist clinical staff with patients when requested, prioritizing patient safety.
Complete logs, reports, and other documentation accurately, in detail, and within designated time allotments.
Control access to the hospital and its areas using entry controls and locked-door checks.
Answer phones and record and relay messages as needed.
Inspect and safeguard security and safety equipment; report for duty prepared and ready.
Balance and prioritize tasks according to their importance and impact.
Maintain a professional appearance and demeanor and working knowledge of hospital policies, rules, and regulations.
Perform hospital valet duties when needed and scheduled by the security supervisor.
Follow directives from the Director of Security and Security Supervisor and perform other related duties as required by the security supervisor, post orders, and policy.
Drive the hospital shuttle van and/or patient or visitor vehicles in all weather conditions.
Float between facilities, including Heywood Hospital and Athol Hospital, and perform light cleaning and maintenance tasks as assigned.