Security Officer - 40 Hours Days 6:30am-2:30pm

Mass General Brigham•Belmont, MA

5d•$23 - $33•Onsite

About The Position

The Security Officer protects patients, visitors, and employees by enforcing hospital security regulations and monitoring assigned areas for potential safety hazards and unusual occurrences. The role investigates complaints and potential criminal conduct, provides protective services, assists with patient restraints when authorized, and may arrest criminal suspects under the authority of a State Special Police license when applicable. The position also performs dispatcher duties using integrated security systems and provides excellent customer service while maintaining strict confidentiality. This is an onsite, regular position at 115 Mill Street, scheduled for 40 hours per week on the day shift, 6:30 a.m. to 2:30 p.m. The hourly pay range is $23.34–$33.37.

Requirements

Class D Passenger Vehicle Driver's License (State License).
Strong interpersonal communication and customer service skills, including the ability to interact effectively with all people and establish positive, trusting relationships.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work effectively independently and in teams, and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, good judgment, prioritization, industriousness, and ability to develop creative solutions.
Customer-service approach characterized by accessibility, energy, concern, empathy, positivity, collaboration, and flexibility.
Tact, diplomacy, active listening, and effective articulation.
Understanding of community policing, risk analysis, and crime-prevention concepts and practices.
Strong writing skills for creating and maintaining supporting documentation.
Intermediate computer skills, including typing and use of database software.
Bachelor's degree in Criminal Justice is preferred; experience cannot be substituted for a degree.

Nice To Haves

Bachelor's degree in Criminal Justice.
Three to five years of experience in hospital, security/police, emergency medical, or customer service work.

Responsibilities

Patrol assigned areas, paying particular attention to locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injury, or damage to hospital property, patients, visitors, and employees.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct, detain suspicious individuals as appropriate, and make arrests when authorized.
Participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer’s custody.
Perform dispatcher duties using integrated security systems; dispatch personnel by radio to respond to occurrences and requests for assistance, and maintain documentation.
Assist workplace and domestic victims, respond to medical emergencies, and assist with patient restraints when authorized.
Participate in the protection of dignitaries and control pedestrian and vehicular traffic.
Maintain strict confidentiality.
Voluntarily participate in departmental committees, task forces, and teams.
Provide customer service and enforce hospital security regulations.
When applicable and authorized, arrest criminal suspects under the authority of a State Special Police license.