Security Officer - 40 Hours Days 6:30am-2:30pm

Mass General Brigham•Belmont, MA

5d•$23 - $33•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and watching for and reporting safety hazards and unusual occurrences. The role includes patrolling assigned areas, investigating complaints and potential criminal conduct, providing protective services, and assisting with patient restraint when authorized. The officer is expected to demonstrate excellent customer service and, when applicable, may arrest criminal suspects under the authority of a State Special Police license. The position also performs dispatcher duties using integrated security systems, documents incidents and evidence, responds to emergencies, and supports workplace and domestic victims. It is an onsite, regular 40-hour-per-week day-shift position at 115 Mill Street.

Requirements

Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to interact effectively with diverse people and build trust.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team, and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, good judgment, prioritization, industriousness, and creative problem-solving.
Customer-service approach characterized by accessibility, energy, concern, empathy, a positive attitude, collaboration, and flexibility.
Tact, diplomacy, active listening, and effective communication.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for documentation.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice preferred; experience cannot be substituted for the degree.
Three to five years of experience in hospital, security/police, emergency medical, or customer services preferred.

Responsibilities

Patrol assigned areas, with particular attention to locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, and damage.
Maintain strict confidentiality.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct and detain suspicious individuals as appropriate.
Make arrests when authorized and participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, record incidents in the log, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems; radio-dispatch personnel responding to incidents and requests for assistance, and maintain documentation.
Assist workplace and domestic victims and respond to medical emergencies.
Assist with patient restraint when authorized, protect dignitaries, and control pedestrian and vehicular traffic.
Participate voluntarily in departmental committees, task forces, and teams.