Security Officer - Dispatch

Barbier Security Group•Oakland, CA

4d•Onsite

About The Position

Barbier Security Group is hiring a Dispatch Security Officer for a private university in Oakland. The officer serves as a central communications hub for campus safety operations, receiving emergency and non-emergency calls, monitoring safety systems, dispatching personnel, and documenting routine and unusual events in or near university facilities. The role calls for clear communication, multitasking, de-escalation, crisis coordination, proactive monitoring, and knowledge of campus rules. The officer is expected to interact professionally with faculty, staff, students, visitors, clients, and team members while following applicable laws, confidentiality standards, and company and client procedures. The posting identifies a full-time swing shift running Sunday through Wednesday, at $27.50 per hour. Duties also include patrols and surveillance of indoor and outdoor areas, responding to incidents, supporting evacuations and emergency responses, maintaining activity logs and incident reports, and upholding professional grooming and uniform standards. The role requires physical stamina and alertness throughout long shifts, including walking or standing for extended periods, climbing stairs, handling equipment, and working outdoors in varying weather.

Requirements

Must be at least 18 years old.
Must be eligible to work in the United States.
High school diploma or equivalent required.
Current California Guard Card License required.
Valid driver's license and a clean driving record for three years required.
Reliable transportation required.
Proficiency in basic computer and smartphone use.
Ability to speak, read, and write in English to create accurate reports.
Strong listening skills, patience, and compassion, particularly when interacting with people experiencing emotional or psychological challenges.
Ability to remain calm in crises, think critically, de-escalate conflicts, and communicate effectively.
Ability to maintain a positive, professional demeanor and comply with laws, regulations, company policies, and confidentiality standards.
Ability to comply with company and client policies and procedures and be receptive to performance improvement.
Clear understanding of emergency response procedures and protocols.
At least one year of experience in security, mobile patrol, or event staff roles.
Ability to work independently with minimal supervision.
Must successfully pass a background check and drug screening.
Ability to sit while driving and stand or walk for extended periods, including across uneven outdoor surfaces.
Ability to climb stairs regularly and navigate multi-level buildings.
Ability to lift and carry up to 50 pounds.
Ability to work outdoors in hot, cold, rainy, or windy weather.
Manual dexterity to handle security equipment such as radios, keys, and locks.
Ability to sprint short distances when needed.
Ability to remain alert and focused throughout long shifts.
Ability to kneel, crouch, and bend.
Strong vision and hearing to monitor surroundings, systems, alarms, and sounds of distress.

Nice To Haves

Additional language skills are a plus.

Responsibilities

Receive inbound emergency and non-emergency calls and coordinate communications for campus safety operations.
Monitor safety systems and dispatch personnel as needed.
Maintain accurate, real-time documentation of routine and unusual events occurring on or near university facilities.
Perform patrols of assigned indoor and outdoor areas, including multi-level buildings, and inspect areas thoroughly.
Respond promptly to emergencies and incidents, following established response procedures.
Use radios, keys, locks, and other security equipment to perform assigned duties.
De-escalate stressful or potentially volatile situations with professionalism, patience, and effective communication.
Assist with evacuations and other emergency responses, including supporting individuals in need.
Maintain accurate activity logs and prepare clear, detailed incident reports.
Uphold legal standards, confidentiality requirements, company policies, client-specific protocols, and grooming and uniform standards.
Interact respectfully and courteously with the public, clients, and team members.
Perform other related duties as assigned.