Security Officer (Full Time)
About The Position
The Security Officer provides a safe, secure, and comfortable environment for guests and team members at Ameristar Casino Resort Spa. The role involves patrolling the casino, hotel, and surrounding company-owned areas on foot and by vehicle; responding to suspicious activity and property concerns; protecting and escorting funds and personnel in sensitive areas; and supporting security dispatch operations. Officers may also assist as first responders to guest medical incidents and intoxicated patrons, and collect information about security-related incidents. This is a uniformed position requiring compliance with appearance standards, confidentiality, professionalism, and positive guest interactions. The position is open until filled.
Requirements
- High school diploma or equivalent.
- Previous experience in a guest service-related field.
- Written and verbal communication skills.
- Knowledge of applicable state laws and gaming regulations.
- Knowledge of security protocols and standard operating procedures.
- Ability to maintain confidentiality and professionalism.
- Ability to provide a superior guest experience and maintain a high level of energy with a proactive approach to issues.
- Ability to work collaboratively and communicate effectively with team members at all organizational levels.
- Ability to work an entire shift in a team environment.
- Ability to obtain and maintain a valid Colorado Support Gaming license.
- CPR certification.
- TIPS certification.
- Ability to lift and carry up to 50 pounds.
- Ability to patrol on foot and/or stand for 6–8 hours.
- Must be 18 or older.
Nice To Haves
- Ability to obtain and maintain a valid driver’s license and operate company vehicles as needed.
Responsibilities
- Follow departmental and company policies and procedures regarding guest service standards.
- Provide a safe, secure, and comfortable environment for guests and team members.
- Patrol the casino, hotel, and surrounding company-owned areas on foot and by vehicle to address suspicious activity and other concerns.
- Escort and transport funds for table fills, slots, and banks; provide security for kiosk add fills and money drops; and escort non-gaming personnel in sensitive areas.
- Maintain confidentiality and professionalism in company matters.
- Operate security dispatch as needed, including dispatching officers, maintaining key control, and keeping required logs.
- Provide a superior guest experience through consistent, positive interactions.
- Assist with property incidents as a first responder, including guest medical incidents and intoxicated patrons, and obtain information about security-related incidents.
- Verify identification credentials to prevent underage access to gaming areas.
- Comply with Ameristar uniform appearance standards while on duty.
Benefits
- Day-one medical coverage and health benefits for full-time team members, including medical, dental, vision, life, and short-term disability insurance.
- 401(k) matching.
- Annual performance bonus.
- Paid time off, accrued according to local policy and increasing with length of employment.
- $700 referral bonus program for team members who refer new applicants, paid in two installments.
- Discounted casino bus tickets.
- Discounted RTD EcoPass.
- Monthly meal served by the Leadership Team.
- 20% discounts at Starbucks, Ara Spa, and food outlets.
- 100% Colorado Gaming License reimbursement after 90 days of employment.
- Hotel discounts at PENN properties and discounts on goods and services.
- Education reimbursement program and annual scholarship program.
- Career development opportunities.
- Wellness programs supporting financial, physical, and mental well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
