Mapleton- Security Officer

Titan Security Group•Mapleton, IL

22h

About The Position

Titan Security is hiring a Security Officer to help supervise operations at an assigned client site and provide high-quality security services that protect people and property. The role reports directly to Titan Management and manages a team of six security officers and supervisors, with involvement in scheduling, payroll, training, coaching, development, and staff support. The Security Officer handles escalated security issues and emergencies, maintains site procedures and post orders, reconciles logs and shift responsibilities, reviews incident reports, and coordinates preliminary investigations. The position also performs access control, visitor and vendor check-in, CCTV monitoring, property patrols, incident response, and customer service for tenants and visitors. The role requires standing, sitting, and walking for extended periods, including foot patrols inside and outside the facility and work in inclement weather. The position requires a high school diploma or GED, at least three years of satisfactory employment as a security officer or directly related experience, and a minimum age of 18. A valid security license is required if mandated by the state; a driver’s license is required as applicable. Applicants must be able to read, write, speak, and understand English and pass a pre-employment drug screen and criminal background check.

Requirements

High school diploma or GED.
At least 3 years of satisfactory employment as a security officer or directly related experience.
Must be at least 18 years of age.
Valid security license if required by the state.
Driver’s license as applicable.
Ability to read, write, speak, and understand English.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Ability to stand, sit, and walk for extended periods.
Ability to lift, push, and/or pull at least 50 pounds.
Ability to perform interior and exterior foot patrols and assigned duties in inclement weather.

Nice To Haves

Bilingual ability is considered a plus.

Responsibilities

Help supervise operations at an assigned client site during the assigned shift.
Report directly to Titan Management.
Manage a team of six security officers and supervisors, including participating in scheduling, payroll, training, coaching, development, and support.
Ensure the client site receives high-quality security services to protect people and property.
Handle escalated security issues and emergency situations appropriately.
Develop staff technical and professional skills through performance management, including coaching and recognition.
Treat staff with respect and help foster a positive work environment.
Coordinate and/or conduct site-specific on-the-job training, client-specific training, and annual refresher training in accordance with Titan’s standards.
Reconcile logs, shift responsibilities, and patrols; review incident reports before submission to the Site Supervisor and/or Director; and coordinate preliminary investigations.
Develop and maintain operational procedures and post orders that are available for emergency reference.
Train and qualify to work the assigned post and maintain practical knowledge of post instructions, including emergency instructions.
Maintain access control procedures set by building management.
Use access control, visitor management, and CCTV systems as needed.
Identify tenants and visitors upon arrival and ensure visitors and vendors are signed in before entering the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor security cameras within the facility.
Respond to incidents, including property emergencies.
Conduct general patrols throughout the property, including stairways and exterior areas, when required.
Assist tenants and visitors with directions and general business information.
Accurately record property damage, unusual occurrences, and equipment malfunctions for building and Titan management.
Maintain accurate logs pertaining to people and property, including packages.
Provide excellent customer service to all parties encountered while on duty.
Perform other duties as assigned.