Security Officer, Security

Heywood Hospital•Gardner, MA

3d•Onsite

About The Position

The Security Officer helps maintain a safe, clean, and welcoming hospital environment for patients, visitors, and staff. The role includes providing courteous assistance, responding promptly to emergencies and other incidents, protecting privacy and confidentiality, and supporting compliance with hospital policies and applicable regulations. Officers patrol hospital buildings and grounds, control access, enforce parking rules, assist clinical staff when requested, and prepare detailed reports and documentation. They may also work hospital valet, drive the hospital shuttle or patient/visitor vehicles, and perform light cleaning and maintenance tasks as needed. Officers may float between Heywood Hospital and Athol Hospital and must be able to work within a rotating schedule framework. The position is listed as 24 hours, flex, with an hourly pay range of $22.16–$31.33.

Requirements

High school diploma or equivalent preferred.
Two years of law enforcement, military, or Security Officer experience, or an equivalent combination of education and experience, strongly preferred.
Must be at least 21 years of age.
Must have a valid Massachusetts driver’s license to operate motor vehicles and at least four consecutive years of driving experience in good standing.
Must be able to drive the hospital shuttle van and/or patient or visitor vehicles in all weather conditions.
Must be able to work within a rotating schedule framework.
Ability to read, analyze, and interpret general business documents.
Effective verbal and written communication skills.
Ability to deal effectively with highly stressful or emotional situations, including complaints, fights, and emergencies.
Ability to interact with patients, employees, visitors, and customers with tact and confidentiality.
Ability to physically manage and verbally de-escalate patients and visitors as needed while maintaining everyone’s physical safety and professionalism.
Working knowledge of computers and databases.
Ability to stand for long periods, often an entire shift; walk long distances throughout shifts; and occasionally run short distances.
Ability to exert 20–50 pounds of force occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to frequently reach, handle, and stoop.
Ability to work in adverse weather conditions, including rain, snow, cold, and heat.
Required behavioral attributes include achievement motivation, concern for order, flexibility, initiative, self-confidence, customer-service orientation, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Nice To Haves

Two years of law enforcement, military, or Security Officer experience, or an equivalent combination of education and experience, is strongly preferred.
High school diploma or equivalent is preferred.

Responsibilities

Treat everyone in a friendly, courteous, and respectful manner and offer assistance or find someone who can help.
Protect privacy and confidentiality while helping others maintain awareness.
Help maintain a clean and safe hospital environment and respond promptly and appropriately to emergencies.
Support a safe and healthy environment for patients, visitors, and staff, minimizing risk and injury.
Ensure compliance with regulations related to hospital accreditation and licensure.
Comply with the Hospital Attendance and Tardiness Policy and complete hospital and department-specific mandatory requirements within the prior calendar year.
Report incidents in a timely and effective manner.
For employees with direct patient contact, engage in, monitor, and enforce hand hygiene practices.
Provide customer service to hospital employees, patients, and visitors; greet, welcome, and assist them.
Respond to incidents, complaints, and alarms, and create detailed written reports.
Patrol buildings and grounds and conduct structured tours according to supervisor instructions, post orders, and policy.
Direct traffic and enforce parking regulations according to supervisor instructions, post orders, and policy.
Assist clinical staff with patients when requested, prioritizing patient safety.
Complete logs, reports, and other documentation thoroughly and within designated time allotments.
Control access to the hospital and its areas by operating entry controls and conducting locked-door checks.
Answer phones and record and relay messages as needed.
Inspect and safeguard security and safety equipment.
Report for duty prepared and ready; balance and prioritize tasks according to importance and impact.
Maintain a professional appearance and demeanor and working knowledge of hospital policies, rules, and regulations.
Follow directives issued by the Director of Security and Security Supervisor.
Work hospital valet as needed and when scheduled by the Security Supervisor.
Drive the hospital shuttle van and/or patient or visitor vehicles as required.
Float between multiple facilities, including Heywood Hospital and Athol Hospital.
Perform light cleaning and maintenance tasks as needed or assigned.
Perform other related duties as required by the Security Supervisor, post orders, and policy.